Thobile Agrinate Zikhali
N0 18 Ngcede Grove Umlazi AA 776 Durban 4066
Summary
Detail-oriented Public Management graduate with 9 years in call centre operations and retail. Expertise in managing customer inquiries, resolving complaints, and fostering team collaboration. RE5 certified and knowledgeable in Batho Pele principles, offering strong communication and organisational skills to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Call Centre International South Africa
Durban, South Africa
08.2016 - 11.2025
- Handled high volumes of inbound and outbound calls professionally.
- Resolved customer queries and complaints to ensure client satisfaction.
- Captured and updated data accurately on company systems.
- Worked effectively in a team to meet daily performance targets.
- Adhered to company policies and quality standards at all times.
Retail Sales Associate
Edgars West Street
Durban, South Africa
10.2015 - 07.2016
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Managed stock replenishment and maintained store presentation.
- Worked efficiently during peak festive seasons under pressure and stock taking.
First Time Visits Admitting Officer
Prince Mshiyeni Memorial Hospital
Durban, South Africa
06.2012 - 10.2012
- Registered and admitted patients efficiently using hospital systems, ensuring smooth patient flow.
- Maintained patient confidentiality and complete, accurate records throughout shifts.
- Provided clear information to patients and visitors with empathy at all times.
- Managed high-volume inbound calls with correct telephone etiquette, enhancing patient experience.
- Applied Batho Pele principles to improve service delivery quality.
Education
RE5 for Representatives in all caterggories of FSP - RE5
Moonstone
Westville, KZN01-2025
National Diploma in Public Management - Public Administration
Mangosuthu University of Technology
Umlazi, Durban, South Africa01-2013
Matric - High School Curriculum
Justice Nxumalo Technical High School
Mseleni Area, Umhlabuyalingana01-2006
Skills
- Customer relationship management
- Sales forecasting
- Sales cycle
- Data analysis
- Inventory management
- Product merchandising
- Display management
- Microsoft Office Suite
- Call centre operations
- Customer service
- Patient registration
- Time management
- Team collaboration
- Conflict resolution
- Multilingual
- Batho Pele principles
- RE5 certification
- Opening procedures
- Organised
- Interpersonal communication
Languages
English
Advanced
C1
ISizulu
Advanced
C1
Sesotho
Intermediate
B1
Setswana
Intermediate
B1
Xhosa
Advanced
C1
Tshivenda
Intermediate
B1
Certification
- RE5 certified
Timeline
Sales Representative
Call Centre International South Africa
08.2016 - 11.2025
Retail Sales Associate
Edgars West Street
10.2015 - 07.2016
First Time Visits Admitting Officer
Prince Mshiyeni Memorial Hospital
06.2012 - 10.2012
RE5 for Representatives in all caterggories of FSP - RE5
Moonstone
National Diploma in Public Management - Public Administration
Mangosuthu University of Technology
Matric - High School Curriculum
Justice Nxumalo Technical High School