Thobile Mwale

• Daily interaction with business partners and strategic clients in Africa and middle east, offering support and query resolution on billing
• Prepare subscription contracts and send to client to ensure compliant
• Support of sales through contract pricing
• Drive and ensure quota achievement per product line planning
• Building and maintaining relationships with business partners
• Identifying and managing business risks
• Advance use of excel to create reports
• Interlock with sales reporting on sales opportunity quality with clear pipeline-based opportunities
• High level project management of all new contracts and services to the prescribed clients
• Consistent reaching out to existing customers and ensure long-term relationships with sage
• Cross sell opportunities
• Developed new strategies for customer retention activities and Formulate retention strategies
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements
• Motivate team members to meet and exceed sales targets
• Developing, training, and mentoring Interns in team and managing their daily interactions and progress for optimal success
• Completed routine and complex account updates to resolve problems
• Reviewed account activity to assess financial status and evaluate discrepancies
• Built relationships with customers and community to promote long term business growth
• Analysing and interpreting markets/ relevant industries for competitive advantage and emerging opportunities
• Effective management portfolio of clients within payment terms and products
• Provided specialist advice and support in assisting to manage and deliver on business initiatives.

• Analysis of reports to determine trends and issues
• Analysis and prepare of key accounts performance reports
• Pertaining decline in sales and quality business
• Extract data weekly to ensure premium collection for all billing methods
• Liaise with premium administration and key accounts specialist pertaining to premium collection
• Management of suppression requests
• Manage continued premium collection for reinstated policies
• Planning regional meetings
• Organizing regional events and team building
• Monthly feedback presentations on regions sales performance
• Ordering and coordinating promotional items and distributing to the branches
• Assisting key account specialist with Key account related reports and identifying under penetrated Key Accounts
• Visiting all Gauteng branches to engage with branch managers, sales managers and advisors to offer support on developing and maintaining customer retention initiative
• Developing and managing a portfolio of Key Accounts
• Develop trusting relationships with key accounts, ensuring high levels of customer satisfaction
• Serve as the link of communication between key customers and internal teams
• Study and understand key clients' need and requirements
• Resolve the complaints or concerns of major clients and provide long-term solutions to prevent future dissatisfaction
• Project co-ordination, planning and communicating project timelines to production team
• Determining Key Account forecasts
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
• Reduced errors during sales and service processes by devising and deploying template responses
• Documented customer complaints and completed corrective action requests
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.

• Engaging key accounts regarding schedule and payments (premium collection)
• Sending out credit letters and reminders of payment to key accounts
• Devised collection recovery strategies to resolve customer issues and delinquent cases
• Sending billing statements to key accounts
• Sending schedules to key accounts
• Opening new key accounts
• Dealing with queries arising from billing team and key accounts
• Sending recons to key accounts
• Manage all new business lodgment process
• Sending out dashboards and reports to management
• Allocating payments to policies
• Refunding over payments and incorrect payments
• Calling and arranging payments with debtors (key accounts)
• Maintaining relationships with key accounts
• Provide accurate requirements to distribution on key accounts
• Effective communication to the field on all changes with the key accounts
• Assist with distribution of daily dashboards to the department and distribution.

Making outbound calls to client to request outstanding documents

• Assessing any outstanding requirements from clients
• Logging fraud cases on the intranet
• Assessing fraudulent documents
• Making client details changes on the policy e.g address, cell numbers names&surname change
• Making beneficiary changes adding and deleting
• Reinstating policies
• Receiving and sending business e mails to internal and external recipient as well as faxes
• Creating and sending out communication letter to clients
• Assisting team leaders with queries.