Thobile Lusenga
Pretoria
Summary
Proven multitasker and problem-solver, I enhanced packing efficiency at Evergreens the Fresh Market and improved fleet efficiency at DHL Automative Rosslyn. Skilled in excellent communication and teamwork, I significantly contributed to achieving environmental goals and boosting on-time delivery rates. My adaptability and self-motivation have consistently driven positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Packer
Evergreens the Fresh Market
01.2024 - 01.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced waste by implementing sustainable packing practices, contributing to environmental goals.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Re-packaged damaged or incorrectly packaged items.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
Fleet Controller
DHL Automative Rosslyn
09.2022 - 09.2023
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Managed daily fleet operations to guarantee optimal utilization of resources and minimize downtime.
- Improved fleet efficiency by implementing strategic route planning and scheduling systems.
- Enhanced on-time delivery rates by closely monitoring fleet performance and addressing issues promptly.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained accurate driver information for delivery scheduling.
Customer Assistant
Rage Retail Store
01.2019 - 02.2020
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Increased sales through upselling and cross-selling products to meet customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
National Qualification Framework Level 5 - Supply Chain Management
Transport Education Training Authority
Kempton Park DHL Supply Chain03.2024
Diploma - Public Management
Tshwane North College
Pretoria CBD11.2021
High School Diploma - Commerce
Pretoria Central High School
Pretoria West 11.2018
Skills
Problem-Solving
Reference
DHL Supply Chain
Supervisor
Edward Kambule
061 538 4579
Evergreens the Fresh Market
Supervisor
Skhulile M
076 839 3022
Timeline
Packer
Evergreens the Fresh Market
01.2024 - 01.2025
Fleet Controller
DHL Automative Rosslyn
09.2022 - 09.2023
Customer Assistant
Rage Retail Store
01.2019 - 02.2020
National Qualification Framework Level 5 - Supply Chain Management
Transport Education Training Authority
Diploma - Public Management
Tshwane North College
High School Diploma - Commerce
Pretoria Central High School
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