THOBELA NKEPU
Johannesburg
Summary
Experienced in Internal Audit duties and Risk Management. I have experience in customer service. I can work independently and in a team. I have finance experience. I am target driven. Always ready for a new challenge and learning new things. I enjoy motivating others to achieve beyond expected.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Bank Assistant/ Reliever
01.2017 - 01.2020
- Assisting on online Banking
- Assist on ATM
- Approve,validate, verify, check and authorize frontline activities
- Helping and organize customer service queues effectively.
Risk Management Internal/ Trainee
Enterprise Risk Management Unit
06.2015 - 05.2016
- Implementation of Enterprise Risk Management in the Department.
- Implementation of the Department Anti-corruption strategy in the Department.
- Implementation of the Ethics Management plan in the Department
- Coordination of the Risk Assessment workshop on behalf of the Unit.
- Assisting in the facilitation of risk assessment workshop.
- Engagement of all levels of management to secure date, and preparations for the workshop.
- Updating the risk register after the facilitation process.
- Ensure accuracy on the Risk ratings
- Updating the categories at risk according to the risk methodology
- Facilitating the approval of the Risk register prior filling.
- Validating the risk action plan reported as implemented for monitoring of the risk.
- Performing an analysis on the actions reported with the evidence requested to ensure existence and adequate of the controls
- Reporting on the progress in management of the risk by that particular directorate.
- Planning for investigation on allegations reported to the department
- Analysis at the allegation reported
- Development of procedures to be followed during investigation.
- Reporting to the relevant supervisor on progress of each step of investigation
- Analysis of evidence collected during investigation
- Prepare the first draft of the report to the relevant supervisor
- Facilitation of ethics, fraud and corruption awareness
- Analysis of declaration of interest forms submitted by officials in the department.
- I was also exposed to the following soft skills
- Research and Benchmarking
- In review of policies used by the directorate
- In performance of investigations
- In preparing marketing information for the Ethics and Anti-corruption
- Administration (filling, taking minutes during meetings and interviews on investigations)
- Doing procurement process for the directorate (Government procurement of accommodation, assets, stationery, training, etc.)
Multiskilled Sales Consultant
FNB
01.2013 - 01.2015
- Assisting clients with opening accounts, assist for loans applications, generating bank statements and assisting with customers queries. Assisting clients to use ATM. Assisting tellers with cash check.
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the balanced scorecard standards
- Engage with the customers in a professional way as specified in the service standards
- Ensure customer’s needs and expectations are understood and solutions provided
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Manage performance standards for the relief role(s) in Telling, service, sales and administration.
- Approve, validate, verify, check and authorise Frontline activities
- Comply with governance in terms of legislative abd audit requirements
- Track, control and influence sales.
- Successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
- Approve, validate, verify, check and authorise Frontline activities
- Comply with governance in terms of legislative and audit requirements Track, control and influencesales activities with the specific aim to increase sales efficiencies
Education
ND - Internal Audit
Walter Sisulu University
Higher certificate - Accountancy
Walter Sisulu University
Grade 12 - undefined
Siyakhula Public School
Skills
Branch operations
Document verification
Financial product sales
Cash handling expertise
Client relationship building
Customer privacy protection
Loan processing
Sales proficiency
Banking regulations
Account confidentiality
Digital banking
Communicating bank services
Teamwork
Teamwork and collaboration
Customer service
Positive attitude
Problem-solving
Customer service excellence
Time management
Problem-solving abilities
References
- Mr, Mthimkhulu, 083 489 9692, FNB, Branch manager
- Ms, Babalwa, 072 706 9878
- Mr, Victor Morgan, 082 600 1341, Pastor (Church member)
Timeline
Bank Assistant/ Reliever
01.2017 - 01.2020
Risk Management Internal/ Trainee
Enterprise Risk Management Unit
06.2015 - 05.2016
Multiskilled Sales Consultant
FNB
01.2013 - 01.2015
ND - Internal Audit
Walter Sisulu University
Higher certificate - Accountancy
Walter Sisulu University
Grade 12 - undefined
Siyakhula Public School