Thobekile Euphemia Jili

At Nedbank, I serviced clients through inbound, outbound calls and emails. I was dealing with short term (home insurances) and long-term (Life cover) insurances as well as personal lines (vehicle insurances).

I also did amendments of policies and registered claims for long term and short-term insurance.

Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.

Collaborated closely with sales teams to ensure smooth handoffs of new accounts, facilitating seamless transitions from prospect to client status.

Enhanced client satisfaction by providing timely and accurate resolutions to inquiries and concerns.

Conducted regular check-ins with clients to assess progress and address any emerging challenges, ensuring ongoing support.

• At Talksure my job description was as follows:
• Handle an influx of inbound call queries
• Assist walk in clients face to face
• Receive and process claims as per FAIS turnaround time
• Attend to and resolve emails from clients and partners
• Receive and resolve complaints within turnaround time
• Data Capturing
• Assist, advise and recommend financial products to clients
• Liaised with insurers such as Guardrisk and Bryte

• At the above-mentioned company, I assisted and dealt with client’s queries on the company’s products and I also attended to and resolved complaints

• At the above-mentioned company my roles were mostly administrative but limited to
• I also contacted clients to schedule delivery appointment and attended to queries and complaints thereof