Thobekani Isaac Ncengwa
CEO Of Kwatsaduza Service Delivery Brigades
Ekurhuleni
Summary
Proven leader with a track record of enhancing team productivity and individual performance at Ipsos through effective coaching and process optimization. Skilled in staff education, client service, and advanced Microsoft Excel. Excelled in fostering teamwork and communication, significantly improving project outcomes without exceeding a single numerical percentage.
Overview
13
13
years of professional experience
Work History
Service Delivery Brigades Team Leader
Department of Social Development
Ekurhuleni Germiston
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader
Ipsos
Bryanston South Africa
08.2011 - 02.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Public Governance - Political Communication
Ekurhuleni TVET College
Ekurhuleni General Management - Business Management
Sector Education And Training Authority
Johannesburg 11.2017
Certificate In Contact Centre Suport - Communications
Sector Education And Training Authority
Johannesburg 09.2013
Retail Oprations - Retail Management
Sector Education And Training Authority
Wholesale And Retail Certificate 12.2007
Skills
Staff education and training
Client Service
Sales expertise
Teamwork
Organisation
Communication
Ability to work under pressure
Time Management
Attention to detail
Strong work ethics
Advanced Microsoft Excel and Word
Additional Information
Mzwakhe Ngomane Branch Deputy Secretary
Languages
Sotho
Upper intermediate (B2)
English
Upper intermediate (B2)
Isuzu
Upper intermediate (B2)
Isixhosa
Upper intermediate (B2)
Setswana
Beginner (A1)
Afrikaans
Intermediate (B1)
Timeline
Service Delivery Brigades Team Leader
Department of Social Development
01.2024 - Current
Team Leader
Ipsos
08.2011 - 02.2019
Public Governance - Political Communication
Ekurhuleni TVET College
General Management - Business Management
Sector Education And Training Authority
Certificate In Contact Centre Suport - Communications
Sector Education And Training Authority
Retail Oprations - Retail Management
Sector Education And Training Authority