Thobeka Melba Ngwenya
Human Resource Administrator, Call Center Agent, Office Administrator, Receptionist
Johannesburge
Summary
I am a self-driven person who is currently looking for employment. I'm a team player, always looking forward to exploring new challenges, being in different environments and dealing with different situations. Since finishing high school, I have attended courses and have been rewarded various nationally recognised certificates that are relevant to business. I have also acquired work experience which have added to my skills set and ableness to thrive within an organisation that is customer centric. As a former receptionist, the face of a company I have learnt to make good first impressions towards customers and clients that have walked through an organisations's door. I have learnt to be efficient in taking down messages and relaying them to the relevant person also at problem solving. I am confident that my communication, customer services skills and energetic personally would make a valuable contribution to your organisation.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Community Success Agent
DNAfit (Waterfall)
Johannesburg
06.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Support the internal team, corporate clients and direct consumers.
- Ensure the internal team, corporate clients and direct consumer are assisted in a timely manner.
- Support UK and SA team with administration tasks required to complete day to day operations.
- Ad Hoc tasks.
Sales Assistance and Administrator
Swypa Delivery PTY LDT
Johannesburge
08.2020 - 04.2021
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Assist 100+customers a day.
- Manage a large amount of inbound calls and outbound calls in a timely manner.
- Follow communication when handling different topics.
- Identify customer need, clarify information, research every issue and provide solution/alternative.
- Seize opportunity to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all our conversations/orders in our call center database
Temp Receptionist
Discovery
Sandton
03.2017 - 08.2018
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
Temp Receptionist
Redefine Properties
Bryanston Shopping Centre, Centurion Mall.
07.2017 - 03.2018
- Greeting and welcoming guests
- Operating the switchboard
- Ordering office supplies
- Validating parking tickets
- Coordinating meetings and organising catering and room booking
- Preparing letters and documents
- Receiving and sorting mails and packages
- Managing digital and hard copy filling system
Sales Assistance
Call Activation
Johannesburg
04.2016 - 01.2017
- Interact with customers, answering question about product, assisting with finding the best product to meet customers needs and performing the final sale
- Apply sale prices and any discounts as needed.
- Process customers payments and supply customer with receipts of purchase.
- Actively seek out customer shopping in store and offer assistance.
- Discuss products offered and available.
- Ensure proper customer service by teaming with co-workers.
Education
Diploma - Human Resource Management
Boston Business College\Unisa
Johanneburg 02.2011 - 01.2014
Skills
Microsoft Office
Timeline
Community Success Agent
DNAfit (Waterfall)
06.2021 - Current
Sales Assistance and Administrator
Swypa Delivery PTY LDT
08.2020 - 04.2021
Temp Receptionist
Redefine Properties
07.2017 - 03.2018
Temp Receptionist
Discovery
03.2017 - 08.2018
Sales Assistance
Call Activation
04.2016 - 01.2017
Diploma - Human Resource Management
Boston Business College\Unisa
02.2011 - 01.2014
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