Thobeka Zungu

Temporary Switchboard/ Print Room Administrator

WNS Global Services,Capetown

03.2024 - 04.2024

-Directed /Transferred calls between departments.
Assist with customer and client queries.
Print,copy,compile and bind documentation to customers expectation
Log calls for service order numbers
Ensure the deliverable is completed and delivered on time
Maintaining printing service
Scanning and emailingdocuments
Collect materials to be printed from clients
Provide guest services for WNS clients
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

Provides administrative and clerical support within Information Management (Admin Department), Reception work, Capture operational activity and related information, Receive direct and relay telephone messages and fax messages, Maintain the general filing system, Respond to public inquiries, Provide word-processing and secretarial support, Organizing boardroom meetings, Provide an Administration function in the department, Prepare timesheet, leave forms for staff, Assisting internal and external customers very well, Appointment booking for the executive, and conference and workshops, Maintain electronic and physical filling, Book boardroom for upcoming meetings and arrange refreshments, Minutes taking and forwarding of Agenda prior to meetings and distribute attendance register, Proofread documents and Authenticate unclear data, Accepting delivery goods and making sure that the description of the delivery note matches the physical asset.

Work experimental Programme

Department of Labour

8 2018 - 1 2019

Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Increased user satisfaction with application performance by conducting thorough analyses of end-user requirements.
Implemented security measures to protect sensitive data from unauthorized access or misuse during application development phases.
Improved communication between development teams through the implementation of agile methodologies and regular progress updates.
Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
Providing general office administration duties
File management
Reception duties
Data Capturing onto the system
Assisted with community projects as well as research

Administrator

eThekwini Municipality – Office of Strategic Management

07.2021 - 06.2023

Provides Administrative work,
Providing administrative support on crucial emails with action items required from Setting up meetings and appointments,
Providing administrative support on crucial emails with action items required,
Controlling people who comes in and out of the Office of Strategic Management office, Maintaining effective and efficient records and document management,
Circulating and distributing all relevant and necessary documents, Order stationary, Taking minutes during the Research and Policy Advocacy meeting occurring weekly, Circulating the Agenda and previous minutes prior to the Research and Policy Advocacy, Maintains the Office of Strategic Management office attendance register and timesheets, Capture operational activity and related information, Receive direct and Relay telephone messages, Maintain the general filing System, Organizing Boardroom meetings, Provide Administration function in the department, Prepare timesheet, leave forms for staff, Making sure documents reach executive and they get signed,
Booking boardroom upcoming meetings, Chairing and Drafting minutes to meetings, Preparing Invoices for payments and Orders, Co-ordinated City Manager Adrian Peters Farewell, Using JDE Software to Create, Service orders, Receipting of service and requisition orders on JDe, Payment certificates, Asset Verification, Assets tag, Processing payment vouchers, Capturing of service requisitions on the JDE, Asset Management, Asset Disposal, Insuring of Assets, Prepared Pink forms for Stuff, Verification of assets working, Orders for stationary, Pro-forma and Payment vouchers, Performance Management-IPPs Scoring Calculations, Invoices for Claims, Petty Cash Verification, Filing documents Manually Requisition processing, making sure documents reach Executive and they get signed, Maintain Electronic and Physical Filing, Proofed documents and authenticate unclear data Desktop Studies and Research
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Improved employee productivity with effective time management strategies for daily tasks.
Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.

Summary

Overview

Work History

Temporary Switchboard/ Print Room Administrator

Work experimental Programme

Administrator

Education

National Diploma - Public Administration

High School Diploma -

Skills

Curriculum Vitae

Statutory Regulations

Cell1

Cell2

Roles And Responsibilities

References

Exercising/Dancing /Reading/finding new adventures

Timeline

Temporary Switchboard/ Print Room Administrator

Administrator

National Diploma - Public Administration

High School Diploma -

Work experimental Programme

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