Summary
Overview
Work History
Education
Skills
Additional Skills And Achievements
Personal Information
Timeline
Generic
Thobeka Ngobese

Thobeka Ngobese

Team Leader-Disease Management
Springs

Summary

Experienced HIV Case Manager and Assistant Team Leader with expertise in disease management, particularly in HIV treatment and care. Skilled in conducting patient assessments, initiating HAART, ensuring treatment adherence, and following WHO guidelines. Demonstrated ability to manage and enhance patient quality of life through attention to detail and empathetic care. Strong leader with excellent reporting, presenting, communication skills, and people management experience for making a positive impact in healthcare settings.

Overview

16
16
years of professional experience
2044
2044
years of post-secondary education

Work History

Team Leader

Momentum Health
12.2016 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Ensuring workflow queues are not out of SLA
  • Maintaining scorecard to ensure that personal QA scores are acceptable
  • Compile and submit reports timeous
  • Engage providers on clinical interventions
  • Develop a risk stratification matrix and ensure that members are contacted based on their risk profile
  • Ensure improvement of health indicators according to targets
  • Clinical report enhancement and reporting to the Scheme

HIV Case Manager (Assistant Team Leader/2IC)

THEBE HEALTH RISK MANAGEMENT-THRM
01.2015 - Current
  • Conduct comprehensive assessments in individual cases.
  • Initiate HAART on naïve patients that meet the criteria.
  • Identify patients not doing well on treatment and identify causes and implementing necessary action.
  • Initiation of ART in children and pregnant women.
  • Manage patients who are already on ART to improve quality of life.
  • Interpret blood results and resistant test in relation to drugs used and employ necessary actions.
  • Assess compliance and adherence.
  • Keep abreast with the latest WHO guidelines in management on HIV/AIDS.
  • Liaising with service provider on treatment and care of patients.
  • Provide referrals and information to clients.
  • Complying with the service level agreement and Ensuring smooth running of the operations to meet SLA.
  • Oversee running of the Team.
  • Assist my Team Leader where necessary.
  • Assisting in work allocation for team members.

HIV Case Manager (Assistant Team Leader/2IC)

NETCARE PRIMARY HEALTH DIVISION/PRIMECURE
01.2013 - 01.2015
  • Conduct comprehensive assessments in individual cases.
  • Initiate HAART on naïve patients that meet the criteria.
  • Identify patients not doing well on treatment and identify causes and implementing necessary action.
  • Initiation of ART in children and pregnant women.
  • Manage patients who are already on ART to improve quality of life.
  • Interpret blood results and resistant test in relation to drugs used and employ necessary actions.
  • Assess compliance and adherence.
  • Keep abreast with the latest WHO guidelines in management on HIV/AIDS.
  • Liaising with service provider on treatment and care of patients.
  • Provide referrals and information to clients.
  • Complying with the service level agreement.
  • Training and support of new staff.
  • Do Quality assurance duties as per company’s SOP.
  • Oversee running of the team in my team leader’s absence.

Oncology and Chronic Department-Pharmacist Assistant

CHRONIC MEDICINE DISPENSARY (UTI)
01.2011 - 01.2013
  • Confirming medical aid authorizations.
  • Obtaining histology reports from Doctors.
  • Escalating reports to medical aids for authorization.
  • Dispensing of oncology and other chronic medication to patients and Dr’s Rooms.
  • Dealing with claims & script rejections from medical aids.

Pharmacist Assistant- In Patient and Retail Pharmacy

CLINIX VOSLOORUS PRIVATE HOSPITAL
01.2010 - 01.2011
  • Claiming & Dispensing of medication to in hospital patients and out-patients.
  • Stock controlling.
  • Placing of orders.
  • House keeping.

Post Basic Pharmacist Assistant

CLICKS THE GLEN PHARMACY
01.2009 - 01.2010
  • Dispensing.
  • Preparing daily Stats.
  • Stock controlling.
  • Placing of Orders & House Keeping.

Education

Post Basic Pharmacy Assistant -

CLICKS ACADEMY
01.2008 - 01.2010

Diploma in Pharmacy Assistant - undefined

OXBRIDGE ACADEMY
01.2006 - 01.2008

Senior Certificate - undefined

OUR LADY OF THE ROSARY SECONDARY SCHOOL

Advanced Health Management certificate -

Foundation of Professional Development (FPD)
Pretoria
01-2016

Organizational Leadership

Liz De Wet Leadership Programme
04.2001 - 01.2025

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint

    • Performance management

    Team coaching

    Workflow optimization

    Clinical assessment

    Data analysis

    Risk stratification

    Patient management

    Staff training

    Team building

    Effective communication

    Leadership development

    Team supervision

    Teamwork and collaboration

    Work planning

    Mentoring

    Quality improvement

    People management

    Client service

    Coaching

    Employee evaluation

    Leading team meetings

    Performance improvement

    Complaint resolution

    Technical support

    Analytical thinking

    Relationship building

    Daily workflow improvement

    Performance evaluations

    Process improvement

    Overseeing daily activities

    SOP adherence

    Call center operations

    Team Check-ins

    Onboarding and orientation

    Service level agreements

    Client communication

    Strategic planning

    Workflow management

    Risk management

    Employee training

    Change management

    Leadership

    Multitasking

    Decision-making

    Multitasking Abilities

    Adaptability

    Time management abilities

    Team collaboration

    Adaptability and flexibility

    Excellent communication

    Organizational skills

    Professionalism

    Analytical skills

    Problem-solving aptitude

    Continuous improvement

Additional Skills And Achievements

  • THRM Top Achiever for Quarter 2 at GEMS medical aid
  • THRM Champion for the pilot team project on implementation of the new system
  • Prime Cure top achiever certificate for third quarter in 2013

Personal Information

  • ID Number: 8301310572080
  • Date of Birth: 01/31/83
  • Gender: Female
  • Driving License: code 10

Timeline

Team Leader

Momentum Health
12.2016 - Current

HIV Case Manager (Assistant Team Leader/2IC)

THEBE HEALTH RISK MANAGEMENT-THRM
01.2015 - Current

HIV Case Manager (Assistant Team Leader/2IC)

NETCARE PRIMARY HEALTH DIVISION/PRIMECURE
01.2013 - 01.2015

Oncology and Chronic Department-Pharmacist Assistant

CHRONIC MEDICINE DISPENSARY (UTI)
01.2011 - 01.2013

Pharmacist Assistant- In Patient and Retail Pharmacy

CLINIX VOSLOORUS PRIVATE HOSPITAL
01.2010 - 01.2011

Post Basic Pharmacist Assistant

CLICKS THE GLEN PHARMACY
01.2009 - 01.2010

Post Basic Pharmacy Assistant -

CLICKS ACADEMY
01.2008 - 01.2010

Diploma in Pharmacy Assistant - undefined

OXBRIDGE ACADEMY
01.2006 - 01.2008

Organizational Leadership

Liz De Wet Leadership Programme
04.2001 - 01.2025

Senior Certificate - undefined

OUR LADY OF THE ROSARY SECONDARY SCHOOL

Advanced Health Management certificate -

Foundation of Professional Development (FPD)

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Thobeka NgobeseTeam Leader-Disease Management