Thobeka Mthembu

• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Answering incoming calls and taking massages and redirecting calls to the request office
• Keep filling systems up-to-date
• Answered multi-line phone system and transferred callers to appropriate department or staff
• Arranged meetings and appointments and updated records to assist management.

• Caseload Management support adults newly enrolled on art and those unstable on art including With high viral load test results.
• Facilities HIV status dislosure to partner and families on art .
• Tracing and linking back to care of patient
• Submit daily, weekly and monthly projects data

Major Duties

• Que Marshalling/ directing clients to consulting rooms
• Registration of clients on different systems (HPRS and Tier.Net)
• Answering and taking call massages
• Remind clients telephonically about appointments
• Filing of documents keeping records for staff members and filing patients records
• Distribution of registers and other equivalent document to staff
• Organising preparation of meetings,Distribute agenda and taking minutes of the meeting
• Invite stakeholders for different purposes