Thobeka Mnguni

• Executed record filing system to improve document organization
• Performed research to collect and record industry data.

Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed filing system, entered data and completed other clerical tasks.

• Corresponded with clients through email, telephone, or postal mail.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered central telephone system and directed calls accordingly.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Organized, maintained and updated information in computer databases.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Collected Type payments, processed transactions and updated relevant records.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Monitored and screened visitors to verify accessibility to inter-office personnel.