Thobeka Mbuqe
203 Sihlahla road, Lamontville, Durban
Summary
Motivated professional with excellent leadership and problem-solving abilities, developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets. Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation.
Overview
22
22
years of professional experience
Work History
Office Administrator & Secretary (Volunteer)
Pleasant Living Congregation in Zion
03.2019 - Current
- Attend to congregants’ queries, complaints, and information sharing.
- Manage records, maintain filing systems, and update member database.
- Prepare reports, correspondence, and official documents.
- Coordinate meetings, compile agendas, and draft minutes.
- Provide support with budgeting and financial recordkeeping.
Manager
Stillotouch Pty Ltd (Tizi’s Tasty Meals)
09.2015 - 03.2020
- Handled customer complaints, bookings, and general service delivery.
- Maintained daily registers, financial records, and business transactions.
- Processed supplier and staff documentation, and ensured compliance.
- Managed staff rosters, payroll inputs, and supervised business operations.
Engineering Administrator
Air Products SA
03.2012 - 09.2015
- Administered technical projects and maintained compliance registers.
- Received, processed, and filed applications, work orders, and purchase requisitions.
- Assisted with business licensing and procurement processes.
- Attended to internal and external customer queries.
- Performed daily transactional register updates and reporting.
- Supported HR functions: timesheets, overtime, payroll, and medical aid queries.
Assistant Food & Beverage Manager
Serengeti Wildlife & Golf Estate
05.2009 - 02.2012
- Oversaw customer service, and attended to complaints.
- Processed daily operational reports and business transactions.
- Maintained stock registers and administrative records.
- Coordinated with kitchen staff to ensure quality and timely service delivery.
- Trained and mentored junior staff on service standards and best practices.
- Facilitated communication between front-of-house and back-of-house teams efficiently.
Assistant Food & Beverage Manager & Guest Relations Officer
Blair Atholl Golf Estate
11.2006 - 04.2009
- Registered new members, processed applications, and updated records.
- Handled guest queries, accounts, and complaints.
- Managed reservations, filing, and admin documentation.
Head Waitress & Receptionist
Kloof Country Club
01.2004 - 10.2006
- Handled reception, telephone queries, and guest complaints.
- Maintained booking records and assisted with administration.
- Trained and mentored new staff on hospitality protocols.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Counsellor’s Certificate - HIV/AIDS, Emotional & Spiritual Counselling
Centre of Hope
Lamontville, Durban12.2006
Computer Advanced Course Certificate - Computer
Lamontville Education Centre
Lamontville, Durban12.2006
Business Administration & Secretarial Certificate - Introduction to Personal Computers
H-Tech Computer Training Centre
Durban12.2005
Project Management
UNISA
PretoriaSome College (No Degree) - Food and Beverage
Hospitality Training & Education
Cape TownSkills
- Customer service and complaint handling
- Application processing (permits, licenses, registrations)
- Records and filing systems management
- Minute-taking and report writing
- Transactional and register management
- Business processes and compliance (ISO, licensing)
- Stakeholder and client liaison
- Communication and interpersonal skills
- MS Office (Word, Excel, PowerPoint, Outlook)
- Systems: JD Edwards (JDE), Lotus Notes, IFCA, Micros, Aloha
- Effective communication
- Attention to detail
References
Upon request
Certificates And Achievements
- Excellent Customer Service, Air Products SA, 2012
- Business Group Quality Award, Air Products SA, 2013
- Best Food & Beverage Manager, Just Restaurants Magazine, 2010
Personal Information
- ID Number: 790613 0354 088
- Date of Birth: 06/13/79
- Gender: Female
- Driving License: Code 10
Timeline
Office Administrator & Secretary (Volunteer)
Pleasant Living Congregation in Zion
03.2019 - Current
Manager
Stillotouch Pty Ltd (Tizi’s Tasty Meals)
09.2015 - 03.2020
Engineering Administrator
Air Products SA
03.2012 - 09.2015
Assistant Food & Beverage Manager
Serengeti Wildlife & Golf Estate
05.2009 - 02.2012
Assistant Food & Beverage Manager & Guest Relations Officer
Blair Atholl Golf Estate
11.2006 - 04.2009
Head Waitress & Receptionist
Kloof Country Club
01.2004 - 10.2006
Counsellor’s Certificate - HIV/AIDS, Emotional & Spiritual Counselling
Centre of Hope
Computer Advanced Course Certificate - Computer
Lamontville Education Centre
Business Administration & Secretarial Certificate - Introduction to Personal Computers
H-Tech Computer Training Centre
Project Management
UNISA
Some College (No Degree) - Food and Beverage
Hospitality Training & Education