Oracle,VB
Thobeka Manie
ICT Support Analyst
Cape Town
Summary
Growing up and a shy person in rural areas make me to think of the box and not to be afraid or trying something newer have studied hard to become a qualified IT specialist in management stream's completed the challenge of internship while i was busy with my studies . A creative thinker who craves for challenges and not afraid to work outside her comfort zone. To achieve an opportunity and get the challenging position with an organization where I could use my skills more professional and efficiently.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
ICT Desktop Support
Transnet
Cape Town
01.2011 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service. Working on Active directry(AD)for users account
- Worked effectively in fast-paced environments.
- Installation, configuration computer hardware and applications.
- Provide remote desktop assistance for users.
- Support roll out of new application mostly (Navis,SAP,Power BI)
- Troubleshoot of network and system problems,diagnosing and solving hardware.
- Working on Microsoft 365 online services and multifactor (MFA)passcodes
- Extracting of report from various software applications for users.
ICT Intern
Transnet
Cape Town
06.2009 - 12.2010
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Troubleshooting/isolation, and repair laptops, desktop computers.
- Setting up a working station, video conference and teleconference
- Assisting in changing server backup tapes.
Education
High School Diploma -
Sivuyile Technical College
Cape Town 01.2002 - 12.2002
One Year Diploma - In Computer Science
Cape Business College
Cape Town 01.2006 - 12.2006
National Diploma - Information Technology
Cape Peninsula University of Technology
Cape Town 01.2012 - 12.2016
Bachelor of Applied Science in Information Technology - Information And Technology Management
Cape Peninsula University of Technology
Cape Town 01.2017 - 12.2020
Skills
SharePoint ,PowerBI
Software
Certification
ITIL Foundation V3
Timeline
Bachelor of Applied Science in Information Technology - Information And Technology Management
Cape Peninsula University of Technology
01.2017 - 12.2020
ITIL Foundation V3
04-2015
National Diploma - Information Technology
Cape Peninsula University of Technology
01.2012 - 12.2016
ICT Desktop Support
Transnet
01.2011 - Current
ICT Intern
Transnet
06.2009 - 12.2010
One Year Diploma - In Computer Science
Cape Business College
01.2006 - 12.2006
High School Diploma -
Sivuyile Technical College
01.2002 - 12.2002
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