Thobeka Dlodlo
Durban
Summary
i am enthusiastic and reliable professional and I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I can maintains focus and I have a positive attitude in stressful situations and high-volume environments. Recent graduate with foundational knowledge in Hospitality and hands-on experience gained through academic projects and internships.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
Work History
Server
Pluto
06.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
13th on Vink
01.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints..
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Newcastle High School
Newcastle, South Africa 04.2001 - 01.2019
Hospitality Management (in progress) - Hospitality Administration And Management
Majuba Tvet College
Newcastle, South Africa06.2026
Diploma in Public Management - Public Management
Majuba Tvet College
Newcastle, South Africa 04.2001 -
Skills
Hospitality
Food Preparation
Multi Tasking
Flexible Worker
Self disciplined
Public administration
Administration
Communication
Management
Computer Literate
Time Management
Microsoft office
Excel
Acquiredskillsabilities
Cooking
Food Preparatory
communication with customers
Food safety
Knife Skills
Firstnames
Thobeka
Residinglocation
Durban,South Africa
Cellphonenumber
0635066294
References
- Mthashana TVET College, Senior Lecturer, Miss SP Zodo, +27 82 856 7080
- Nomana Sibiya ( Human resource Practitioner) 0711953151
Personal Information
- Age: 23
- Citizenship: South African
- Gender: Female
- Driving License: Code 10
Languages
English
Advanced (C1)
Timeline
Server
Pluto
06.2024 - 09.2024
Receptionist
13th on Vink
01.2023 - 04.2024
High School Diploma -
Newcastle High School
04.2001 - 01.2019
Diploma in Public Management - Public Management
Majuba Tvet College
04.2001 -
Hospitality Management (in progress) - Hospitality Administration And Management
Majuba Tvet College
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