Thobeka Carol Sabelo
Cape Town
Summary
I am a hardworking and determined professional, with the desire to excel in everything that I do. I am an internationally recognized Certified Guest Service Professional, and I always strive to produce the highest quality of work. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using own initiative. I can work well under pressure and adhere to strict deadlines. I have a bubbly personality and outgoing. I also have a valid Driver’s License and own transport.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
One & Only Resort
12.2022 - Current
- Training & Onboarding staff
- Ensuring customer satisfaction
- Disciplining and Appraising staff
- Organizing staff schedules & recording payroll data
- Coaching and mentoring staff
- Writing SOP’s & tests
- Administration & end of day cash up
Restaurant Manager
Fireroom Zimbali
11.2021 - 12.2022
- Interviewing/recruiting new employees
- Training staff
- Manage the day-to-day operation of the outlet
Quality Assurance Analyst
FGro Red for Discovery Insurance
10.2020 - 12.2021
- Monitor and assess agent calls
- Assess claims and provide information for audit trails
Waitress
Saxon Hotel, Villas & Spa
11.2018 - 03.2020
- Catered to a high-end clientele
- Provided exemplary service to ensure satisfaction
- Prepare tables by setting up linens, silverware and glasses
Hostess/ Bar Supervisor/ IRD Order Taker
The Oyster Box Hotel
03.2017 - 08.2018
- Welcome guests and provide accurate wait times
- Monitor waiting list and manage seating allocation
- Directly involved in order taking and order placing while dealing with guest requests courteously, efficiently and promptly
- Delegating duties to waiters
Waitress/Floor Supervisor
Selborne Hotel, Spa & Golf Estate
08.2015 - 02.2017
- Served all food & beverage outlets - fine dining, banqueting, in room-dining and the pool
- Inventory management
Waitress
Simply Asia Restaurant
02.2015 - 07.2015
- Welcoming guests
- Taking customer orders and delivering food and beverages
- Provide excellent customer service
Waitress
Durban Manor Hotel & Conference Centre
06.2014 - 12.2014
- Welcome guests and present menus.
- Arrange table settings
- Adhere to all relevant health department regulations and customer service guidelines
Education
Certificate - Training And Development Management
University of Cape Town
Cape Town, South Africa12-2024
Hospitality Management Diploma (AHLEI) - Hospitality Management
International Hotel School
Durban, South Africa01.2021
Higher Certificate in Hospitality Management - Hospitality Management
International Hotel School
Durban, South Africa01.2018
Matric -
Roseville Secondary School
01.2013
Skills
Interpersonal communication
Coaching and motivation
Active listening
Time management
Languages
English
IsiZulu
isiXhosa
References
- The Oyster Box Hotel, Michael Smith, Food & Beverage Manager, 079 598 9427, foodbeverage@oysterbox.co.za
- Saxon Hotel, Villas & Spa, Nathan Saffy, Restaurant Manager, 076 740 3678, nathans@saxon.co.za
- One & Only Resort, Melissa Smith, Outlet Manager, 063 916 0044, melissa.smith@oneandonlycapetown.com
Personal Information
- Gender: Female
- Nationality: South African
- Marital Status: Single
Certification
- Certified Guest Service Professional (CGCP) - American Hotel and Lodging Educational Institute (AHLEI).
Timeline
Assistant Outlet Manager
One & Only Resort
12.2022 - Current
Restaurant Manager
Fireroom Zimbali
11.2021 - 12.2022
Quality Assurance Analyst
FGro Red for Discovery Insurance
10.2020 - 12.2021
Waitress
Saxon Hotel, Villas & Spa
11.2018 - 03.2020
Hostess/ Bar Supervisor/ IRD Order Taker
The Oyster Box Hotel
03.2017 - 08.2018
Waitress/Floor Supervisor
Selborne Hotel, Spa & Golf Estate
08.2015 - 02.2017
Waitress
Simply Asia Restaurant
02.2015 - 07.2015
Waitress
Durban Manor Hotel & Conference Centre
06.2014 - 12.2014
Certificate - Training And Development Management
University of Cape Town
Hospitality Management Diploma (AHLEI) - Hospitality Management
International Hotel School
Higher Certificate in Hospitality Management - Hospitality Management
International Hotel School
Matric -
Roseville Secondary School
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