THOBANI QAPHELANI MKHULISI
Sales
Durban
Summary
Experienced and results-driven Assistant Manager with a proven track record of success in leading highperforming teams and achieving exceptional sales results. Adept at overseeing all aspects of store operations, driving revenue growth, and ensuring superior customer experiences. Possesses in-depth knowledge of Telkom's products and services, enabling effective product positioning and customer engagement. Skilled in staff development and motivation, fostering a collaborative and customer-centric work environment. Demonstrates outstanding leadership and problem-solving abilities, with a commitment to exceeding targets and enhancing the store's profitability. Seeking to leverage my expertise and passion for telecommunications to drive continued success as a Telkom Assistant Manager.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Bravosat 24 (Telkom Store)
Durban
07.2021 - Current
- Provide strong leadership to the store team, including sales consultants and support staff
- Foster a positive and collaborative work environment, motivating the team to achieve sales targets and deliver outstanding customer service
- Develop and execute sales strategies to drive revenue growth and meet or exceed sales targets
- Ensure that customers receive excellent service and have a positive experience during their interactions with the store
- Stay updated on Telkom's product and service offerings, as well as any promotions or updates
- Oversee inventory levels and stock availability
- Maintain an attractive and organized store layout
- Conduct regular training sessions for the store team
- Set performance goals for the store team and conduct regular performance evaluations
- Monitor and manage the store's financial performance
- Ensure compliance with company policies, procedures, and legal requirements
- Collaborate with marketing teams to execute local promotions and marketing initiatives.
Sales Agent (Call Centre)
TELESURE
12.2018 - 09.2020
- Identify and research potential clients or leads
- Conduct persuasive and informative sales presentations
- Develop and maintain strong relationships with existing and potential clients
- Acquire a comprehensive understanding of Global Direct offerings
- Adopt a consultative approach to understand the needs and requirements of each client
- Work towards achieving individual and team sales targets
- Handle administrative tasks related to sales
- Stay informed about market trends, economic conditions, and investment opportunities
- Ensure adherence to industry regulations, legal requirements, and company policies while conducting sales activities.
Personal Assistant
Global Direct
01.2014 - 12.2014
- Manage the daily schedule of the senior staff member
- Handle incoming and outgoing communications on behalf of the senior staff member
- Prepare, edit, and proofread documents, reports, presentations, and other materials
- Make travel arrangements for the senior staff member
- Provide support during meetings
- Organize and maintain confidential files, records, and databases
- Ensure the smooth running of the office
- Act as a point of contact between the senior staff member and other company stakeholders
- Assist in organizing and coordinating company events, workshops, and conferences.
Education
Bachelor Of Education (Unisa) - undefined
07.2016 - 05.2023
Generic Management (Telkom Learnership) - undefined
01.2022 - 05.2023
Matric (Umbelebele high School) - undefined
01.2013 - undefined
Skills
Excellent Communication Skills (verbal & written)undefined
Personal Information
Gender: Male
References
REFERENCES ARE AVAILABLE ON REQUEST
Timeline
Generic Management (Telkom Learnership) - undefined
01.2022 - 05.2023
Assistant Manager
Bravosat 24 (Telkom Store)
07.2021 - Current
Sales Agent (Call Centre)
TELESURE
12.2018 - 09.2020
Bachelor Of Education (Unisa) - undefined
07.2016 - 05.2023
Personal Assistant
Global Direct
01.2014 - 12.2014
Matric (Umbelebele high School) - undefined
01.2013 - undefined
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