Thobani Ngobese
RETAIL DEPARTMENT MANAGER
CAPE TOWN
Summary
Results-driven professional with a decade of experience leading high-performing teams in fast-paced retail settings. Skilled in driving profitability through strategic merchandising, stock control, and delivering exceptional customer service. Passionate about providing a premium customer experience and aligning team efforts with overarching business objectives.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Fashion BH Department Manager
Woolworths (Various Stores)
03.2017 - Current
- Lead and manage a team of 35 employees, overseeing recruitment, training, and ongoing development to ensure high performance and staff engagement.
- Drive department profitability by analyzing sales trends, implementing strategic merchandising, and executing targeted promotions.
- Maintain optimal stock levels through accurate forecasting and inventory control, reducing shrinkage, and improving availability.
- Deliver exceptional customer service by resolving escalated complaints, and fostering a customer-centric culture.
- Monitor and manage team performance, addressing employee relations issues, and ensuring compliance with company policies.
- Collaborate with senior management to align department goals with broader business objectives.
Department Coordinator
Woolworths V&A Waterfront
02.2016 - 02.2017
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Developed and implemented training programs to enhance staff skills and productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Fashion BH Store Specialist
Woolworths V & A Waterfront
06.2015 - 01.2016
- Developed strong relationships with customers, resulting in repeat business and increased sales averaging at 15% weekly
- Managed inventory efficiently, ensuring optimal stock levels for popular products.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
Customer Service Assistant
Woolworths V & A Waterfront
05.2014 - 05.2015
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Trained new employees on company procedures, products, and best practices in customer service.
Sales Assistant
Markham Gateway & Galleria
06.2012 - 02.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Diploma of Higher Education - Business Management
Boston City Campus
Bellville, South Africa06-2026
Certificate of Higher Education - Business Management
Boston City Campus
Bellville, South Africa06-2023
NQF 4 - Marketing
Coastal KZN FET College
Durban, South Africa12-2012
Skills
Customer-focused approach
Effective communication skills
Proficient in basic computer operations
Point of sale management
Customer service expertise
Effective public speaking
Team leadership
Employee training
Time management
Decision-making
Performance management
Problem-solving
Timeline
Fashion BH Department Manager
Woolworths (Various Stores)
03.2017 - Current
Department Coordinator
Woolworths V&A Waterfront
02.2016 - 02.2017
Fashion BH Store Specialist
Woolworths V & A Waterfront
06.2015 - 01.2016
Customer Service Assistant
Woolworths V & A Waterfront
05.2014 - 05.2015
Sales Assistant
Markham Gateway & Galleria
06.2012 - 02.2014
Diploma of Higher Education - Business Management
Boston City Campus
Certificate of Higher Education - Business Management
Boston City Campus
NQF 4 - Marketing
Coastal KZN FET College
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