Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Thobani Ngcobo

Thobani Ngcobo

Customer Service Consultant
DURBAN,KZN

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
2
2
Certificates
1
1
Language

Work History

Customer Service Con

CIRCLE SEVEN TECHNOLOGIES
Umhlanga
10.2022 - Current
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Audited documentation to identify errors and documented findings for review and action.
  • Employed prescribed sales processes to cultivate strong customer relationships.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Completed [Number] outbound follow-up calls each day to qualified prospects interested in [Type] offerings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Education

Nation Certificate - Supply Chain Management

Berea Technical Collage
Durban
02.2021 - 09.2022

Skills

ATTENTION TO DETAIL

undefined

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

Learners License

Interests

Soocer

Rugby

Timeline

Customer Service Con

CIRCLE SEVEN TECHNOLOGIES
10.2022 - Current

Nation Certificate - Supply Chain Management

Berea Technical Collage
02.2021 - 09.2022
Thobani NgcoboCustomer Service Consultant