Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
BusinessAnalyst
Thobani Sbusiso Mashabane

Thobani Sbusiso Mashabane

WAITER
AVOCA HILLS

Summary

I am a reliable trustworthy and flexible individual who can learn new skills easily and execute

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience
1
1
Language

Work History

WAITER

THE PENCIL CLUB
01.2022 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Promoted specials or upsold items to increase average check amount.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Dispatch Supervisor

Delta Force Security
12.2021 - 07.2022
  • Supervised team of Number employees and provided training focused on maximizing overall performance.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained meticulous employee records to accurately track attendance and productivity.

Education

MATRIC CERTIFICATE - undefined

SUNNYDALE SECONDARY SCHOOL

Skills

Guest Handling

References

Scelo Xaba, Senior Supervisor, 0684673961

Interests

E-commerce

Timeline

WAITER

THE PENCIL CLUB
01.2022 - Current

Dispatch Supervisor

Delta Force Security
12.2021 - 07.2022

MATRIC CERTIFICATE - undefined

SUNNYDALE SECONDARY SCHOOL

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