Thobani Mahlangu
IT Specialist/ SUPERVISOR/MANAGER
Central Western Jabavu
Summary
IT and Technologically driven individual who has strong ties and knowledge in the IT world. Acquired, field know and experience through working in small startup businesses. Co-Founder of a motor machines company called AUTO DYN MOTORSPORT. Https://g.page/r/Camz6jUAki78EA0
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Keith Ho BetXchange
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Keith Ho BetXchange
- Helping to resolve employee issues, Conflict resolution, Managing workflow
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
IT Tech Support
Keith Ho BetXchange
- Test main Internet (Bitco) & backup Internet (ADSL), Network configuration and load balancing, Test and configure Voip phones, Send weekly reports & report Faulty Equipment
IT Intern
Telous Technology Solutions
- Install Operating Systems and software's, Run network cables and connect them, Setup server by setting up access points, work stations and strong room, Running system updates and software updates
Education
ARTIFICIAL INTELLIGENCE: PERSPECTIVES For PROFESSI - Information Technology
UNIVERSITY OF JOHANNESBURG
Johannesburg, South Africa 04.2001 -
High School Diploma -
WEST RIDGE HIGH SCHOOL
Roodepoort, South Africa 04.2001 -
Skills
Staff Management
Project Management
Operations Management
Process Improvement
Inventory Control
Complex Problem-Solving
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Network Troubleshooting
Network Maintenance
Software configuration
Remote Support
Operating system management
Software deployment management
Product and service knowledge
Employee Performance Evaluations
Customer Relations
Languages
English
Advanced (C1)
IsiZulu
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Xhosa
Intermediate (B1)
References
Teboho Ryamond, 079 740 9321
Moses Chivane, 067 182 6516
Rito Mathevula, 072 919 2592
Perious Khumalo, 063 894 0953
Certification
Licensed GAMBLING BOARD MANAGER - 2024
Timeline
Licensed GAMBLING BOARD MANAGER - 2024
04-2024
Assistant Manager
Keith Ho BetXchange
01.2024 - Current
ARTIFICIAL INTELLIGENCE: PERSPECTIVES For PROFESSI - Information Technology
UNIVERSITY OF JOHANNESBURG
04.2001 -
High School Diploma -
WEST RIDGE HIGH SCHOOL
04.2001 -
Supervisor
Keith Ho BetXchange
IT Tech Support
Keith Ho BetXchange
IT Intern
Telous Technology Solutions
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