Summary
Overview
Work History
Education
Skills
Software
Timeline
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Thirumanie Moodley

IT Application Support Specialist
Centurion

Summary

Detail-oriented IT Specialist with extensive experience in the telecommunications industry. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Will always go the extra mile to assist her colleagues in delivering solutions and reaching the teams goals

Overview

22
22
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

IT Support Specialist

Openserve
Centurion
05.2022 - Current
  • Troubleshoot application and software issues.
  • Deploy and test patches and bug fixes prior to release to assist development team in bug identification.
  • Manage all upgrades and deploy software fixpacks
  • Deploy new changes (Change Requests) on test and production systems
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
  • Provided Tier 3 IT support to internal users
  • Updated software to safeguard against security flaws.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Documented support interactions for future reference.
  • Collaborated with management to escalate and address user inquiries or technical issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues especially with regard to IBM software products.
  • Monitored systems in operation and quickly troubleshot errors.

IT Support Specialist

Business Connexion
Centurion
09.2017 - 05.2022
  • Troubleshoot software and application issues
  • Provide Tier 3 IT support to internal users through desk side support services.
  • Manage all upgrades and deploy software fixpacks (IBM software)
  • Manage all new changes and fixes on test and production systems
  • Developed and tested new product offerings and bug fixes prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
  • Responded to faults in software to rapidly restore connectivity and prevent unnecessary downtimes.
  • Determine hardware and network system issues using proactive troubleshooting techniques.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with management to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Used ticketing systems to manage and process support actions and requests.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Monitored systems in operation and quickly troubleshot errors.

IT Anaylst

Telkom SA
Centurion
06.2001 - 11.2016
  • Provide GIS (Geographical Information Systems) system support to users
  • Provide IBM (Infosphere Master Data Management and Infosphere Information Server) software support to users
  • Provide Teammate, KnowRisk and Corptax system support to users (these are applications used by the auditors, risk management and Telkom's tax services)
  • Investigate and follow up on all incidents logged
  • Monitor production systems and recommend improvements
  • Prioritize the fixing of bugs / errors
  • Manage all upgrades
  • Create and execute test plans for application upgrades and changes
  • Proactively identify potential problems and find resolutions
  • Update relevant documentation for upgrades
  • Project Management
  • Oracle and SQL server database support

Education

Business Managment -

Unisa
South Africa
01.2011 - 06.2012

High School Diploma -

Central Secondary School
Brits
01.1990 - 11.1990

Skills

    Application support - Location Management, Datastage, IFRS16, NFMS, SLIM

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Software

IBM Websphere Application Server

IBM Datastage

IBM Netcool

IBM Master Data Management

PL SQL

Linux

SQL Server

Oracle Database

Net

HTML

Client Side Web Development

Timeline

IT Support Specialist

Openserve
05.2022 - Current

IT Support Specialist

Business Connexion
09.2017 - 05.2022

Business Managment -

Unisa
01.2011 - 06.2012

IT Anaylst

Telkom SA
06.2001 - 11.2016

High School Diploma -

Central Secondary School
01.1990 - 11.1990

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Thirumanie MoodleyIT Application Support Specialist