NAVESH HARGOON
Operations Manager
Summary
Dynamic sales and customer service professional with a proven track record in effective communication and negotiation. Committed to delivering exceptional customer experiences that foster loyalty, retention, and revenue growth. Skilled in leveraging in-depth product knowledge to devise innovative solutions tailored to customer needs. Expertise in training, managing, coaching, and mentoring teams, with a talent for engaging individuals at all organizational levels and enhancing overall performance.
Overview
23
23
years of professional experience
Work History
Sales Representative
Cooper Casings and Spices
08.2023 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Manager
Caltex Cato Ridge
09.2021 - 08.2023
- Focus on Business analysis , development and processes
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Director
REKNAV Enterprises
03.2020 - 02.2021
- Brokering of PPE deals around the world.
- Notable clients: Large Corporations, Private LLCs, US Treasury.
Senior Sales Executive
DEV PROP Global, Umhlanga Rocks, KZN
05.2017 - 12.2019
- Selling of High-end Real Estate -Oceans ,Umhlanga
- Use of E-commerce initiatives in order to reach a wider customer base and streamline operations
- Involved in Public Relations
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
Real Estate Agent
Rawson Properties, Umhlanga Rocks
02.2015 - 05.2016
- Sales of residential property to LSM 8-10
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Assistant Operations Manager
Crown National- Bidvest ,KZN
03.2005 - 07.2014
- Generated operational reports for management on a monthly schedule
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained on employees how to collaborate on daily job tasks and achieve service targets.
Sales and Operations Manager
Clickrite (Pty) Ltd, Mayville, KZN
08.2003 - 02.2005
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dispatch Manager
S.A.CLOTH cc, Phuthaditjhaba, F.State
08.2002 - 03.2003
- CMT manufacturing environment
- Management of 60 staff
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
BCom Honors - Marketing Management
01.2019
Masters' - TEFL
08.2016
Diploma - Marketing Management
Institute of Marketing Management
01.2013
Skills
Team leadership
Business requirements analysis
Project execution management
Sales and negotiation proficiency
Analytical reasoning
Team leadership
Operational efficiency management
Procurement strategy
Organizational strategy development
References
Cooper Casings and spices
Bruce Fallet Tel: 072 612 4003
Caltex Cato Ridge
Paul Miller (Owner
Tel: +27 82 5747083
Email: garage.mller@gmail.com
Director DEVPROP GIobal
Piaras Moriaty
Tel: + 27 81 440 84 66
Email: piaras@devpropglobal.com
M.Director = Crown National Bidvest
Mike Critien
Tel: +27 31 263 0533
Email: mike.critien@crownnational.co.za
Principle Rawson Umhlanga
Gregory Senftleben
Tel: +27 31 584 7821
Email gregory.umhlanga@rawson.co.za
Managing Director Clickrite
Desen Reddy
Tel: +27 31 207 1081
Email: desen.reddy@clickrite.co.za
Director S.A. Cloth
Vijay Hargoon
Tel: +27 58 713 3043
Email: sacloth@telkomsa.net
Timeline
Sales Representative
Cooper Casings and Spices
08.2023 - Current
Manager
Caltex Cato Ridge
09.2021 - 08.2023
Director
REKNAV Enterprises
03.2020 - 02.2021
Senior Sales Executive
DEV PROP Global, Umhlanga Rocks, KZN
05.2017 - 12.2019
Real Estate Agent
Rawson Properties, Umhlanga Rocks
02.2015 - 05.2016
Assistant Operations Manager
Crown National- Bidvest ,KZN
03.2005 - 07.2014
Sales and Operations Manager
Clickrite (Pty) Ltd, Mayville, KZN
08.2003 - 02.2005
Dispatch Manager
S.A.CLOTH cc, Phuthaditjhaba, F.State
08.2002 - 03.2003
Masters' - TEFL
BCom Honors - Marketing Management
Diploma - Marketing Management
Institute of Marketing Management