NAVESH HARGOON
Operations Manager
Summary
Dynamic sales and customer service professional with a proven track record in effective communication and negotiation. Committed to delivering exceptional customer experiences that foster loyalty, retention, and revenue growth. Skilled in leveraging in-depth product knowledge to devise innovative solutions tailored to customer needs. Expertise in training, managing, coaching, and mentoring teams, with a talent for engaging individuals at all organizational levels and enhancing overall performance.
Overview
23
23
years of professional experience
Work History
Sales Representative
Cooper Casings and Spices
08.2023 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Manager
Caltex Cato Ridge
09.2021 - 08.2023
- Focus on Business analysis , development and processes
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Director
REKNAV Enterprises
03.2020 - 02.2021
- Brokering of PPE deals around the world.
- Notable clients: Large Corporations, Private LLCs, US Treasury.
Senior Sales Executive
DEV PROP Global, Umhlanga Rocks, KZN
05.2017 - 12.2019
- Selling of High-end Real Estate -Oceans ,Umhlanga
- Use of E-commerce initiatives in order to reach a wider customer base and streamline operations
- Involved in Public Relations
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
Real Estate Agent
Rawson Properties, Umhlanga Rocks
02.2015 - 05.2016
- Sales of residential property to LSM 8-10
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Assistant Operations Manager
Crown National- Bidvest ,KZN
03.2005 - 07.2014
- Generated operational reports for management on a monthly schedule
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained on employees how to collaborate on daily job tasks and achieve service targets.
Sales and Operations Manager
Clickrite (Pty) Ltd, Mayville, KZN
08.2003 - 02.2005
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dispatch Manager
S.A.CLOTH cc, Phuthaditjhaba, F.State
08.2002 - 03.2003
- CMT manufacturing environment
- Management of 60 staff
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
BCom Honors - Marketing Management
01.2019
Masters' - TEFL
08.2016
Diploma - Marketing Management
Institute of Marketing Management
01.2013
Skills
Team leadership
References
Cooper Casings and spices
Bruce Fallet Tel: 072 612 4003
Caltex Cato Ridge
Paul Miller (Owner
Tel: +27 82 5747083
Email: garage.mller@gmail.com
Director DEVPROP GIobal
Piaras Moriaty
Tel: + 27 81 440 84 66
Email: piaras@devpropglobal.com
M.Director = Crown National Bidvest
Mike Critien
Tel: +27 31 263 0533
Email: mike.critien@crownnational.co.za
Principle Rawson Umhlanga
Gregory Senftleben
Tel: +27 31 584 7821
Email gregory.umhlanga@rawson.co.za
Managing Director Clickrite
Desen Reddy
Tel: +27 31 207 1081
Email: desen.reddy@clickrite.co.za
Director S.A. Cloth
Vijay Hargoon
Tel: +27 58 713 3043
Email: sacloth@telkomsa.net
Timeline
Sales Representative
Cooper Casings and Spices
08.2023 - Current
Manager
Caltex Cato Ridge
09.2021 - 08.2023
Director
REKNAV Enterprises
03.2020 - 02.2021
Senior Sales Executive
DEV PROP Global, Umhlanga Rocks, KZN
05.2017 - 12.2019
Real Estate Agent
Rawson Properties, Umhlanga Rocks
02.2015 - 05.2016
Assistant Operations Manager
Crown National- Bidvest ,KZN
03.2005 - 07.2014
Sales and Operations Manager
Clickrite (Pty) Ltd, Mayville, KZN
08.2003 - 02.2005
Dispatch Manager
S.A.CLOTH cc, Phuthaditjhaba, F.State
08.2002 - 03.2003
Masters' - TEFL
BCom Honors - Marketing Management
Diploma - Marketing Management
Institute of Marketing Management