Thireshen Vather

Performance management

Workforce planning and forecasting

Workforce management and scaling based on needs

Assessing gaps

Managing quality output

Project management of new projects and roll out

Execution of new projects Coaching and upskilling staff

Planning and Execution of Development Plans

Monitoring trends Reporting on trends and analysing data

Find strategic ways to improve customer experience and service

Budget Planning and Execution

Planning and strategy

Performance management

Workforce planning and forecasting

Workforce management and scaling based on needs

Assessing gaps

Managing quality output

Project management of new projects and roll out

Execution of new projects Coaching and upskilling staff

Planning and Execution of Development Plans

Monitoring trends Reporting on trends and analysing data

Find strategic ways to improve customer experience and service

Budget Planning and Execution

Planning and strategy

• Supervise, manage and direct a project by applying industry experience and specialised knowledge

• Performance management, workforce planning and forecasting, workforce management and scaling based on needs, assessing gaps, managing quality output, project management of new projects and roll out, execution of new projects, coaching and upskilling staff, planning and execution of development plans, monitoring trends, reporting on trends and analysing data, find strategic ways to improve customer experience and service, budget planning and execution, planning and strategy

• Handle incoming calls from customers for specific insurance needs, tailor plans and pricing based on age, region and financial standing, complete contractual agreements, after-sales customer care