Thingazwa Nontombi Bera
Operations Analyst
Boksburg
Summary
Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 4 years of experience market research, addressing technical issues and maintaining system operations . Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operations Analyst
Smartstart Education
11.2023 - Current
- Manage multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Spearhead process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Assist in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Reviewing franchisor reports, leading to valuable insights for budget allocation decisions.
- Conduct data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Analyze trends data to forecast operational needs and plan next course of action.
- Use Python to model data and forecast trends.
- Implement best practice methodologies for inventory management, resulting in reduced stock discrepancies.
Market Research Analyst
Grail Insights
1 2020 - 11.2023
- Work with project teams and design analysis plan and most effective search strategies
- Streamlined data collection processes by implementing efficient survey methodologies.
- Organize, analyze, synthesize, and summarize information using appropriate analytical tools (e.g., excel)
- Conduct qualitative and quantitative analysis
- Communicate research results through the creation of structured end products
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Identified emerging markets by analyzing demographic data, enabling targeted marketing efforts for increased revenue growth.
- Assisted in the development of consumer personas by gathering qualitative data through interviews and focus groups, enhancing brand positioning efforts.
Research Intern
Grail Insights
01.2017 - 01.2019
- Understand Industry financial trends and cycles to inform marketing campaigns
- Conduct market research that feeds into business development insights and competitive advantages
- Research and collate data on excel (Build Lists)
- Assess potential new market locations including market size, competition, and growth potential.
Brand Ambassador/Sales Rep
Glow Promotions
01.2016 - 01.2018
- Responsibilities
- Provide all necessary information on promoted products and services
- Assist customers in finding suitable product.
- Provide advice and guidance on product selection to customers
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest purchase options and invite them to upcoming events
- Disseminate product samples, brochures, flyers etc
- Engage with about 50 customers and discover their wants and needs
Education
BBA - Business Administration
Maharishi International University
Maharishi International University 02.2016 - 12.2019
Financial Markets Strate Money Market Certification - Investments And Securities
South African Institute
Johannesburg, South Africa 05.2017 - 05.2017
CFA Level 1 Certification (In Progress) - Investments And Securities
CFA Institute
Johannesburg, South Africa 04.2024 - 09.2025
Investments And Securities
South African Institute of Financial Markets
Johannesburg, South Africa 08.2017 - 08.2017
Skills
ADDITIONAL
SKILLS
Market Research
Data Analysis
Market Analysis
Quantitative Research
Python
Time Management
Operations research
Teamwork and Collaboration
Problem-solving abilities
Microsoft Excel
Problem-Solving
Analytical Skills
Interpersonal Skills
Operational Efficiency
Timeline
CFA Level 1 Certification (In Progress) - Investments And Securities
CFA Institute
04.2024 - 09.2025
Operations Analyst
Smartstart Education
11.2023 - Current
Investments And Securities
South African Institute of Financial Markets
08.2017 - 08.2017
Financial Markets Strate Money Market Certification - Investments And Securities
South African Institute
05.2017 - 05.2017
Research Intern
Grail Insights
01.2017 - 01.2019
BBA - Business Administration
Maharishi International University
02.2016 - 12.2019
Brand Ambassador/Sales Rep
Glow Promotions
01.2016 - 01.2018
Market Research Analyst
Grail Insights
1 2020 - 11.2023
Similar Profiles
Leslie OwusuLeslie Owusu
Elementary Math Teacher at Smartstart EducationElementary Math Teacher at Smartstart Education
Rachel WebbRachel Webb
Long Term Substitute Teacher at SmartStart EducationLong Term Substitute Teacher at SmartStart Education
Chantelle SmithChantelle Smith
ELA/Mathematics Teacher at Smartstart EducationELA/Mathematics Teacher at Smartstart Education