THINA MBOBOSI
Chargeback Consultant
Cape Town
Summary
Experienced client service professional with a strong track record in customer-facing support roles. Demonstrates consistent delivery of outstanding service in diverse environments, representing businesses in a professional and approachable manner. Customer-focused and skilled at building loyalty and trust with clients. Committed to maintaining high service standards and providing effective solutions and problem-solving.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Chargeback Consultant
Capitec Bank
07.2024 - Current
- -Investigating disputes to determine the correct dispute code, fraud or cardholder dispute.
- - Analyzing data to identify patterns and trend in chargeback request, to help understand root course of the chargeback and develop strategies to prevent them.
- - Maintaining documentation for accurate records and documentation related to the chargeback cases and investigating.
- -Processing disputes arising from fraudulent transactions, billing errors and service not rendered, or service delivered.
- Utilizing the MasterCard Chargeback guide to obtain rules and procedures for correct chargeback code.
Inward Forex Processor
Capitec Bank
01.2022 - Current
- Process all inward international SWIFT transfers, standing instruction and integrated forms and applying the various Reserve Bank Bop reporting categories
- Query intermediary banks regarding international payments
- Adhered to and applied Exchange Control Rules and Regulations, FATF, FICA and script requirements
- Demonstrate excellent customer service when engaging all clients
- I have working knowledge of Bancs, S-TRACK, SWIFTGUI, AVAYA and CDS banking systems
- Assist with resolving client queries relating to international payments
- Receive inbound calls and make outbound calls relating to international transfers ensuring I'm above payment targets
- Manage and assist clients with queries via email
Collections Agent
Capitec
04.2015 - 12.2021
- Telephonically liaise with clients to make payment arrangement
- Update client's details and making calls and receive incoming calls
- Adhering to policies and procedures throughout the collection process
- Negotiating settlements to receive payments on debt
- Initiating legal and repossession proceedings if debt recovery fails
Credit Advisor
The Foschini Group
04.2011 - 03.2015
- Telephonically liaise with clients who are in arrears and assist them with a payment plan to bring their accounts up to date
- Updating clients' details telephonically
- Communicate directly with internal and external departments to mitigate credit risk
Education
Online Certificate - AML Sanction Bootcamp
Udemy
Online 04.2001 -
Bachelor's degree - Public Administration
University of the Western Cape
02.2005 - 03.2010
NQF Level 4: Banking Certificate - undefined
Cornerstone: Further Education and Training
05.2019 - 05.2020
NQF Level 5: Agile Banking Certificate - undefined
Cornerstone: Further Education and Training
05.2022 - 07.2023
Business Analysis: Level 1 - undefined
Capitec Bank
Matric Certificate - undefined
Zola Senior Secondary
01.2000 - 12.2004
Skills
- Attention to details
- Investigation skills
- Email Support
- Communication Skills
- Problem-solving
- Client relationships
- Computer literacy
- MS Office Applications
Driverlicense
Code 08, own
Timeline
Chargeback Consultant
Capitec Bank
07.2024 - Current
NQF Level 5: Agile Banking Certificate - undefined
Cornerstone: Further Education and Training
05.2022 - 07.2023
Inward Forex Processor
Capitec Bank
01.2022 - Current
NQF Level 4: Banking Certificate - undefined
Cornerstone: Further Education and Training
05.2019 - 05.2020
Collections Agent
Capitec
04.2015 - 12.2021
Credit Advisor
The Foschini Group
04.2011 - 03.2015
Bachelor's degree - Public Administration
University of the Western Cape
02.2005 - 03.2010
Online Certificate - AML Sanction Bootcamp
Udemy
04.2001 -
Matric Certificate - undefined
Zola Senior Secondary
01.2000 - 12.2004
Business Analysis: Level 1 - undefined
Capitec Bank
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