Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Thina Makhathini

Westville

Summary

Versatile Managing Director and analytical problem-solver, with high-energy approach to team building, leading, motivating, optimizing business operations as well as excellent customer relations and Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Managing Director

Ziyazanda Group (Pty) Ltd
01.2018 - Current


  • Oversea operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthen client relationships with regular communication, timely project delivery, and high-quality services.
  • Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Develop comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Deliver consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Introduce innovative products that capture new market share while maintaining competitive pricing structures.
  • Drive company revenue growth, through orchestrating effective sales and marketing strategy that targeted untapped markets.
  • Manage purchasing, sales, marketing and customer account operations efficiently.

Area Sales and Service Manager

Nedbank (Pty) Ltd
02.2012 - 07.2017
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
  • Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored sales consultants on performance-oriented strategies and customer service techniques.
  • Compiled and analyzed data to determine approaches to improve sales and performance.


Regional Sales Coordinator

Nedbank (Pty) Ltd
11.2010 - 01.2012
  • Assisted in the development of marketing materials that effectively communicated product value propositions to target audiences.
  • Optimized CRM usage to effectively manage client information and follow-ups, enhancing overall customer experience.
  • Spearheaded initiatives aimed at increasing referral business from existing customers through relationship building efforts.
  • Established performance benchmarks for sales staff, driving accountability and motivation within the team.
  • Trained and mentored junior sales staff, leading to a stronger and more effective sales team.
  • Managed territory budgets efficiently, ensuring optimal allocation of resources toward high-impact activities.
  • Analyzed sales data to track performance metrics, uncovering areas for improvement and growth opportunities.
  • Collaborated with cross-functional teams to ensure seamless communication and timely project delivery for customers.
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
  • Managed projects through effective budgeting, scheduling and complex problem-solving.
  • Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Delivered engaging product presentations for prospective clients, resulting in increased interest and closed deals.

Credit Controller

ADT Security Pty Ltd
11.2008 - 08.2010
  • Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Reached out to customers to check on payments and convey options.
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Maintained accurate records of all communications related to debtor management for audit purposes.
  • Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
  • Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
  • Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.

Finance Administrative

T F Finance (Pty) Ltd
04.2007 - 02.2008
  • Gathering and analyzing financial data, optimizing financial controls, and preparing financial reports.
  • Ensured compliance with internal controls through regular monitoring of finance-related activities.
  • Reduced invoice processing time through diligent verification and prompt resolution of discrepancies.
  • Facilitated smooth business operations by resolving any administrative issues that arose within the company promptly.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Streamlined documentation processes by maintaining well-organized files on borrower profiles, facilitating quick retrieval when needed for further analysis or reporting purposes.
  • Participated in departmental meetings, sharing insights and suggestions for continuous improvement of internal processes related to credit analysis.
  • Developed the ability to manage multiple projects simultaneously without compromising on quality or timeliness of deliverables.

Accounts Officer

Seplan Trading (Pty) Ltd T/a Officenet
01.2003 - 01.2007
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Evaluated financial records to detect errors and discrepancies.
  • Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.

Cashier

The Hub
01.2001 - 01.2003
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Bachelor of Technology Degree Financial Management -

Durban University of Technology
01.2008

Diploma in Business Management -

Durban University of Technology
01.2002

Grade 12 -

Tongaat Secondary School
01.1999

Skills

    Client Relationships

    Business Planning

    Business Administration

    Negotiation

    Financial Management

    Sales Leadership

    Performance Evaluation and Monitoring

    Sales Tracking

Certification

  • Regulatory Exams 1 Representative
  • Regulatory Exams 5 Key Individual
  • Raizcorp Entrepreneurs Programme: Business Studies, 2022 NQF Level 4
  • Current - Joseph Business School: New Venture Business Programme NQF Level 4

Personal Information

  • Gender: Female
  • Driving License: Code 10 (C1)
  • Marital Status: Married

References

  • Mduduzi Sibanyoni, Regional Sales Manager, Nedbank (Pty) Ltd, +27 82 902 4232
  • Jason Barron, National Sales and Service Manager, Nedbank (Pty) Ltd, +27 83 632 4734
  • Senzo Ntshangase, Financial Manager, Office-Net, +27 83 3666 388

Timeline

Managing Director

Ziyazanda Group (Pty) Ltd
01.2018 - Current

Area Sales and Service Manager

Nedbank (Pty) Ltd
02.2012 - 07.2017

Regional Sales Coordinator

Nedbank (Pty) Ltd
11.2010 - 01.2012

Credit Controller

ADT Security Pty Ltd
11.2008 - 08.2010

Finance Administrative

T F Finance (Pty) Ltd
04.2007 - 02.2008

Accounts Officer

Seplan Trading (Pty) Ltd T/a Officenet
01.2003 - 01.2007

Cashier

The Hub
01.2001 - 01.2003

Bachelor of Technology Degree Financial Management -

Durban University of Technology

Diploma in Business Management -

Durban University of Technology

Grade 12 -

Tongaat Secondary School

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Thina Makhathini