THIMNA BUHLE MANTU
Cape Town,South Africa
Summary
Dynamic professional with a strong foundation in customer service and sales expertise, complemented by skills in research and analysis. Proven ability to manage time effectively and handle cash transactions efficiently. Experienced in call centre operations, booking system oversight, and stock control, with a focus on enhancing customer relationships through product knowledge and telemarketing. Committed to leveraging these skills to drive business success and achieve career growth in customer relationship management.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Team Member / Cashier / Packline Operator
KFC
Cape Town, Western Cape
2025.08 - 2026.02
- Delivered fast, friendly, and accurate customer service in a busy restaurant environment.
- Managed transactions, issued receipts, and maintained cash-handling accuracy.
- Assembled, boxed, and bagged orders while ensuring quality and presentation standards.
- Supported smooth front-of-house and kitchen operations during peak periods.
- Maintained cleanliness, food safety, and compliance with company policies.
- Upheld company policies strictly, fostering a compliant work environment.
Volunteer
Cape Of Good Hope SPCA
Cape Town, Western Cape
2024.07 - 2024.09
- Provided support with animal welfare tasks, including feeding, cleaning, and basic care.
- Assisted with dog walking, shelter maintenance, and day-to-day operational duties.
- Maintained a clean, safe, and comfortable environment for animals.
- Communicated respectfully with staff, volunteers, and the public.
- Contributed to the organization’s mission by supporting humane animal care and welfare services.
Customer service representative
FINCHOICE SA
Cape Town, Western Cape
2022.01 - 2023.08
- Managed customer inquiries across multiple channels, ensuring prompt and professional support.
- Handled complaints and resolved issues efficiently to improve customer satisfaction.
- Maintained accurate records of customer interactions and case updates in CRM systems.
- Collaborated with internal teams to escalate and resolve complex customer concerns.
- Contributed to service quality by meeting performance targets and following company procedures.
- Ensured smooth running of operations with timely preparation of reports.
Education
MATRIC -
PELIKAN PARK HIGH SCHOOL
Cape Town, Western Cape 2021.01 - 2021.12
Skills
- Research and analysis
- Time management
- Cash handling
- Customer Service
- Sales expertise
- Product knowledge
- Customer relationship management
- Call centre operations
- Booking system oversight
- Stock control
- Telemarketing
Languages
English
Advanced
Afrikaans
Intermediate
Xhosa
Advanced
ZULU
Intermediate
Affiliations
- Soccer, sports related activities, movies,
Certification
Learners Licence
References
Anthea April
FinChoice SA
Tel:0616937870
Mr. Thera
KFC
Tel: 0740904430
Simon
Cape of Good Hope SPCA
Tel: 0723636914
Timeline
Team Member / Cashier / Packline Operator
KFC
2025.08 - 2026.02
Volunteer
Cape Of Good Hope SPCA
2024.07 - 2024.09
Customer service representative
FINCHOICE SA
2022.01 - 2023.08
MATRIC -
PELIKAN PARK HIGH SCHOOL
2021.01 - 2021.12