Thimna Ginyana
Assistant Credit Analyst
Gugulethu
Summary
Dynamic professional with a proven track record at Capitec Bank, excelling in data analysis and fraud checks. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Dependable and adaptable, I leverage strong data entry skills to drive results and improve operational efficiency.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Credit Analyst
Capitec Bank
07.2022 - Current
- Analysis of data
- Payslip review
- Fraud checks
- Employer creation on data base
- Paydate review and plotting from previous history
Customer Service Advisor
Teleperformance
11.2021 - 03.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Machine Operator
Standard Bank
11.2016 - 02.2021
- Managed financial transactions efficiently.
- Maintained high standards in BDS data capture.
- Gained experience as an Officer Processor Trainee.
- Handled error management processes effectively.
- Cash Processor
- Admin and filing
Call Center Agent
Anthony Richard's and Associates
02.2014 - 12.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Public Management N6 -
Northlink College
Cape Town 06.2016
Skills
Positive attitude
Data entry
Teamwork and collaboration
Dependable and responsible
Customer service
Problem-solving
Flexible and adaptable
References
- Robert, Rank, Manager, 060 983 9314, Standard Bank
- Riaan, Kok, Officer Processor, 081 701 2187, Standard Bank
- John, Kriel, 081 528 9174, Capitec Bank
Timeline
Assistant Credit Analyst
Capitec Bank
07.2022 - Current
Customer Service Advisor
Teleperformance
11.2021 - 03.2022
Machine Operator
Standard Bank
11.2016 - 02.2021
Call Center Agent
Anthony Richard's and Associates
02.2014 - 12.2014
Public Management N6 -
Northlink College