Thiloshnee Dhaver

• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
• Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
• Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Established QuickBooks accounting system to reflect accurate financial records.
• Completed tax forms in compliance with legal regulations.
• Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.
• Assisted with budget preparation and monitoring, contributing to better expense control.
• Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
• Reduced errors in financial statements with meticulous attention to detail during data entry.
• Enhanced team productivity with development and implementation of bookkeeping best practices.
• Contributed to successful financial planning, provided detailed reports and analysis to management.
• Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
• Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Inspected account books and recorded transactions.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Developed and implemented strategies to maximize customer satisfaction.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.

• Set up and updated Excel spreadsheets to track financial data.
• Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Supported annual audits by preparing accurate and well-organized financial documentation for review.
• Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
• Input financial data and produced reports using Quickbooks and Sage Accounting
• Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
• Assisted in the preparation of monthly financial statements to provide insight into company performance
• Input financial data and produced reports using Quickbooks.

• Completed bi-weekly payroll for company employees.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Inspected account books and recorded transactions.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Matched purchase orders with invoices and recorded necessary information.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Addressed customer account discrepancies and concerns.
• Streamlined communication processes for improved information exchange between customers and team members.
• Educated customers about billing, payment processing and support policies and procedures.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Updated employee files with new details such as changes in address or salary levels.
• Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
• Processed new hire paperwork and documents.
• Maintained payroll information by calculating, collecting, and entering data.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Created, prepared, and delivered reports to various departments.
• Updated reports, managed accounts, and generated reports for company database.
• Improved communication within the organization through regular updates on policies, procedures, and key events.
• Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
• Strengthened internal controls by identifying gaps in existing processes, recommending improvements, and effectively implementing changes.