Summary
Overview
Work History
Education
Skills
Contact
References
Content creator
Timeline
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Thethe Makhele

Thethe Makhele

Orange Grove

Summary

Dynamic and results-driven professional with extensive experience in call center operations, customer service, and administration. Recognized for a competitive spirit and an engaging personality, consistently exceeding expectations in all tasks. Punctuality and honesty serve as core values, complemented by a commitment to delivering exceptional customer satisfaction through tailored support and innovative solutions. Proficient in leveraging best practices to effectively address diverse customer needs, ensuring a positive experience at every interaction.

Overview

17
17
years of professional experience

Work History

Online Teaching

Preply
01.2024 - Current
  • Conversational learning
  • Emphasized fundamental skills - Alphabetic, basic Vocabulary, Grammar, Punctuation
  • Business English

Intake Specialist

Z Family Law
01.2025 - 01.2025
  • Zoom - In/outbound 35+ calls to potential client
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary information was collected and processed promptly.
  • Calendly - Scheduled 15+ case evaluation and consultations
  • HubSpot - Managed client queries and contact
  • Clio - Managing calendar and tasks
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.

Office Administrator

National Assembly of the Bahai's SA
01.2022 - 01.2024
  • Quickbooks - Monthly Financial Report
  • Managing office operations and maintenance
  • Planning events, meetings and conference
  • Communications
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Customer Service

CCI
01.2019 - 01.2021
  • Avaya - answering 50+ customer questions about the company, product, or services
  • Resolving customer complaints via email
  • Taking orders or processing payments
  • Making changes to customers accounts
  • Handling returns and exchanges
  • Zendesk - billing related concerns/ ticketing
  • Provided exceptional customer service, addressing client concerns promptly and thoroughly.
  • Selling products and services

Client Liaison

Woza Moya
01.2015 - 01.2018
  • Maintaining and updating of clients record
  • Liaising with clients
  • Handling administrative requests and queries
  • Answering and directing calls
  • Processing payment
  • Manage office supplies/ placing orders

Call Center Agent

Velocity
01.2011 - 01.2015
  • Selling Prokards - Rewarding program that designed to enhance your stay at Protea hotel
  • Resolving customer complaints
  • Making changes to customer's account

Waitress

Bombay 2 Beirut
01.2009 - 01.2005
  • Worked on weekends and public holidays
  • Taking orders, cleaning tables, helping where needed

Education

TEFL Certificate -

Teachers Record
01.2024

Higher School Certificate - undefined

Bechet High School
01.2010

Skills

  • CRM software (HubSpot,Zendesk, Clio,Avaya)
  • Customer service & Support
  • Conflict Resolution
  • Data entry & Record management
  • Administrative and Executive Support
  • Multitasking
  • Email & live chat support
  • Strong customer service
  • Active listening
  • Customer satification

Contact

English, Zulu(conversational) and Setswana(beginner)

References

Sukayna, Moosavi, +1 443 546 5487, Z Family Law

Boipelo Mokgosi +27 73 809 7145, National Assembly Of  Bahai SA

Karabo Ramatebele +27 82 920 1040, CCI

Paula Thompson +27 84 206 0880, Woza Moya 

Tasneem Sibiya +27 63 499 7799, Velocity

Majid Joosab, Bombay 2 Beirut

Content creator

Passionate about capturing everyday moments and telling stories through images and videos, which has helped me develop an eye for detail, patience, and creative problem-solving.

Timeline

Intake Specialist

Z Family Law
01.2025 - 01.2025

Online Teaching

Preply
01.2024 - Current

Office Administrator

National Assembly of the Bahai's SA
01.2022 - 01.2024

Customer Service

CCI
01.2019 - 01.2021

Client Liaison

Woza Moya
01.2015 - 01.2018

Call Center Agent

Velocity
01.2011 - 01.2015

Waitress

Bombay 2 Beirut
01.2009 - 01.2005

Higher School Certificate - undefined

Bechet High School

TEFL Certificate -

Teachers Record

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Thethe Makhele