Summary
Overview
Work History
Education
Skills
Additional Employment Details
Drivers
Leadership Experience
Personal Information
Training
Languages
Timeline
Generic
Therusha Naidoo

Therusha Naidoo

Store Manager
Johannesburg

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

26
26
years of professional experience
18
18
years of post-secondary education

Work History

Store Manager

Truworths Limited
4 2017 - Current
  • Leadership of a strong, constantly evolving team
  • Supporting and welcoming the diversity that lies within my team, thereby ensuring that each of our strengths shine through
  • Creating an atmosphere where my people can do their best
  • Sharing my knowledge, and making sure that we are all equally equipped to do our best
  • Creating an atmosphere which places the customer at center stage
  • Thinking bigger picture, to maximize profitability
  • Monitoring expenses and remaining within budgets
  • Creating a culture based on trust to reduce losses and increase accountability.
  • Management of losses and development of actions plans to curb any potential threat
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Sound OHASA knowledge, and implementation of policies and procedures
  • Staff, visitor and customer safety always prioritized
  • Compliance with ISO14001, ISO45001 and ISO9001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Hazard Identification and Mitigation
  • Risk Assessments and Compliance
  • Management of 3rd party and stakeholders
  • Waste and hazardous material management
  • Ensure that all resources are carefully managed to ensure sustainability and ethical compliances
  • Top 75 achiever in the company 2023
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • 90% of staff at Eastgate in top 600 rank in 2023
  • 2 staff at Eastgate achieved top 75 achievement in 2023
  • CEO Citation for Most Successful store in 2022 for Mall of the South
  • Top 150 achiever in the company 2021
  • 90% of staff at Mall of the South achieved top 600 rating in 2021
  • 1 staff at Mall of the South achieved top 75 in the company 2021
  • CEO citation for Most Visually Appealing Store Mall of the South 2019
  • Top 150 achiever in the company 2019
  • Top 75 achiever in the company 2018, and the very first ever nominee from Sandton City
  • CEO citation for Individual Excellence 2018

Store Manager

Green Cross - Sandton City
02.2017 - 03.2017
  • Leading a team towards excellent customer service and profitability.

Store Manager

EarthChild
10.2014 - 02.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Ensuring that all staff are in full dress code at the start of each shift
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained Health and Safety requirements to ensure that all staff and customers remain safe
  • Management and maintenance of all company assets
  • Truworths CEO citation for Most Visually Appealing Store 2016
  • Highest mark in the company for Initiator and Chairperson Assessments
  • Consistent achievement of monthly targets and staff commissions
  • Consistently achieved high ratings on all mystery shopper survey
  • The Earthchild store received Sandton City Tenant award for customer service based mystery shopper feedback 2016

Store Manager

Green Cross
01.2005 - 09.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Service Advisor

Clicks Stores
01.2000 - 08.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.

Office Administrator

Batsumi Human Capital
01.1999 - 01.2000
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.

Education

Matric -

Esther Payne Smith Secondary
Pietermaritzburg, South Africa
01.1991

Bachelor of Science - Botany And Zoology

University of Johannesburg
Johannesburg, South Africa
04.2001 - 04.1999

Bachelor of Science - Environmental Science

UNISA
Florida Science Campus, South Africa
04.2001 - 04.2021

Bachelor of Science Honours - Environmental Science

UNISA
Florida Science Campus, South Africa
04.2001 -

Skills

laws and regulatory compliance

Opening and closing procedures

Hourly shift management

Accurate money handling

Customer Relations

Maximizing profitability

Mathematical aptitude

Team leadership and coaching

Customer Response

Training and mentoring

Goals and performance

Team Building

Relationship building and management

Vendor management

POS systems

Operations

Financial operations management

Sales expertise

Staff Management

Order management

Staff training and development

Store displays

Merchandising

Bank deposit procedures

Product and service sales

Strategic thinker

Personnel development

Database Management

Budget development

Employee reviews

Scheduling

Effective leader

Inventory management

Staff training/development

Recruitment

Coaching and mentoring

Delegation

Client account management

Relationship building

Employee scheduling

Additional Employment Details

Previous employment details with Small Business Development Corporation, Game, Shoprite, Checkers and OK Bazaars can be provided on request.  

Drivers

Code 8, Own car

Leadership Experience

  • Emotional Intelligence
  • Recruitment and Selection
  • Coaching & Mentorship
  • SETA Assessor Training
  • Initiator Certified
  • Disciplinary Chairperson Certified

Personal Information

  • ID Number: 780505 0244 081
  • Ethnicity: Indian
  • Gender: Female
  • Nationality: South African
  • Marital Status: Married

Training

  • Excel
  • Word
  • Powerpoint
  • Project Management
  • Time Management
  • Client Service
  • Call Centre Management and Service Delivery
  • Front Desk & Reception

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Elementary (A2)

Timeline

Store Manager

Green Cross - Sandton City
02.2017 - 03.2017

Store Manager

EarthChild
10.2014 - 02.2017

Store Manager

Green Cross
01.2005 - 09.2014

Bachelor of Science - Botany And Zoology

University of Johannesburg
04.2001 - 04.1999

Bachelor of Science - Environmental Science

UNISA
04.2001 - 04.2021

Bachelor of Science Honours - Environmental Science

UNISA
04.2001 -

Service Advisor

Clicks Stores
01.2000 - 08.2014

Office Administrator

Batsumi Human Capital
01.1999 - 01.2000

Store Manager

Truworths Limited
4 2017 - Current

Matric -

Esther Payne Smith Secondary

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Therusha NaidooStore Manager