Theresa Enslin
Logistics Management
South Africa,Gauteng
Summary
As a Strategic Operational and logistics professional with over 30 years of experience, bringing a wealth of expertise in managing diverse operations within the Logistics sector. With a strategic focus on optimizing efficiency, ensuring compliance, and driving continuous improvement, consistently delivering exceptional results in dynamic and fast-paced environments.
Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
9
9
years of professional experience
24
24
years of post-secondary education
Work History
Operations Manager / Inbound Controller
DHL Supply Chain Solutions
Gauteng
01.2020 - 05.2023
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed daily inbound and offloading operations of more than 20 vehicles
- Implemented quality standards and met internal KPIs and external client SLAs.
- Liaised with suppliers on daily volumes and stock management.
- Conducted risk assessment and resolved operational queries.
- Ensured compliance with internal and external audit requirements.
- Supervised 17 operational staff / general workers and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services, Increased delivery accuracy by 12.5%
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Devised processes to boost long-term business success and increase profit levels
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Operations Manager
RTT - Style/ Fashion/Clothing Division
Gauteng
02.2019 - 10.2019
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored daily inbound and outbound vehicles across Style sites.
- Improved Vehicle/ fleet accidents by 15%
- Managed 25 Drivers, 30 Driver Assistants and over 50 General Employees
- Implemented quality standards and optimized vehicle fleet routes.
- Prepared daily reports on risk assessment and SLAs.
- Managed staff and liaised with clients to ensure service delivery excellence.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Branch Operations Manager
DSV (Previously UTI) Automotive Division
Gauteng
09.2014 - 10.2018
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks by streamlining processes.
- Trained employees on proper procedures and strategies to improve productivity.
- Assessed employee performance and developed improvement plans.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Manage intricate process of dispatching freight within the automotive and same-day delivery sectors.
- Orchestrating timely and efficient movement of goods from distribution centers to end-users
- Ensuring seamless coordination between various stakeholders including suppliers, carriers, and internal teams.
- Implemented Quality Standards
- Managed every aspect of dispatching processes
- Adhered to industry-leading benchmarks, resulting in heightened customer satisfaction and loyalty.
- Optimized Vehicle Routes for maximum efficiency and cost-effectiveness (Through meticulous route planning and analysis, I identified opportunities to streamline transportation routes, minimize fuel consumption, and reduce transit times. This strategic approach not only enhanced operational productivity but also contributed to substantial cost savings for organizations)
- Ensured Compliance with Regulations:
- Implemented robust compliance protocols.
- Maintained and upheld highest standards of safety and legal compliance across all operational activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Branch Operations Manager
UTI Distribution
Gauteng
03.2014 - 08.2014
- Manage and oversee intricate dispatch operations catering to both same-day and gateway deliveries.
- Coordinating seamless movement of goods from distribution hubs to their final destinations.
- Optimize delivery schedules to meet stringent time constraints and exceed customer expectations.
- Conducted comprehensive operational audits
- Identifying areas for improvement and enhancing service delivery efficiency.
- Implemented targeted strategies to streamline processes and reduce turnaround time.
- Comply to stringent civil aviation regulations and industry standards across all facets of logistics operations.
- Implemented robust compliance protocols to safeguard against potential risks and liabilities.
- Managed secured movement of goods
- Enhancing overall efficiency and effectiveness of our logistics operations.
Education
High School Diploma -
High School Vryburger
Primrose 01.1984 - 01.1989
High School Diploma -
UTI/DSV
Gauteng 01.2005 - 12.2023
Skills
Customer Service Process Improvement Performance Reporting Organizational Management Business Development Production P&L Management Health and Safety Compliance Cost Reduction Strategies Management Project Planning and Development Conflict Mediation Customer Relationship Management Decision-Making Operations Oversight Supply Chain Management
Projects Completed
- E-Commerce Project Roll out and 1st 3 years of implementation
- Vehicle Optimization Project
- Part 108 compliance
- Volvo VOR Project (drive away 's)
- Turnaround of Same Day Department from Loss to Profit Centre
- Dedicated Solution from OEM to Dealer Network
- Night Delivery Project Automotive
Awards
- Operational Excellence 1994
- Circle of Champions 1995
- Long service award 10 years
- Long service award 15 years
- Long service award 20 years
- Long service award 25 years
References
- Philip Steyn, Branch Manager, DSV Distribution, 082 337 8410
- WAYNE SWANPOEL, Director Account Solutions, DSV, 083 691 3105
- IAIN RECH, DHL supply chain solutions, 066 237 1951
Accomplishments
- Operational Excellence 1994
- Circle of Champions 1995
- Long service award 10 years
- Long service award 15 years
- Long service award 20 years
- Long service award 25 years
- E-Commerce Project Roll out and 1st 3 years of implementation
- Vehicle Optimization Project
- Part 108 compliance
- Volvo VOR Project (drive away 's)
- Turnaround of Same Day Department from Loss to Profit Centre
- Dedicated Solution from OEM to Dealer Network
- Night Delivery Project Automotive
Timeline
Operations Manager / Inbound Controller
DHL Supply Chain Solutions
01.2020 - 05.2023
Operations Manager
RTT - Style/ Fashion/Clothing Division
02.2019 - 10.2019
Branch Operations Manager
DSV (Previously UTI) Automotive Division
09.2014 - 10.2018
Branch Operations Manager
UTI Distribution
03.2014 - 08.2014
High School Diploma -
UTI/DSV
01.2005 - 12.2023
High School Diploma -
High School Vryburger
01.1984 - 01.1989