THEOPHELLUS MUKHETHWA SIPHUMA
Sunnyside
Summary
Certification in support systems and Diploma in Networking Management achieved, providing a solid foundation in networking principles and hands-on device configuration. Expertise in security implementation and network performance optimization demonstrated through effective troubleshooting and scalable network design. Proven ability to manage critical network services and collaborate with cross-functional IT teams to enhance data flow. Commitment to ethical practices ensures contributions to technological advancement.
Overview
5
5
years of professional experience
Work History
Customer Support Technician
Frogfoot Networks
Cape Town
09.2024 - Current
- Conducted remote troubleshooting sessions to resolve customer technical issues efficiently.
- Provided technical assistance through email, telephone, and other communication methods.
- Developed best practices to enhance customer service quality and meet productivity targets.
- Investigated complex technical problems and escalated them to higher-level technicians as needed.
- Assisted customers with instructional support and product troubleshooting to improve user experience.
- Delivered customized troubleshooting solutions to restore service levels for customers.
Head Chef
Moonshine
01.2022 - 12.2023
- Food Safety: Ensuring proper food handling and sanitation.
- Plating and Presentation: Making dishes visually appealing.
- Customer Satisfaction: Ensuring guests enjoy their dining experience.
- Quality Control: Maintaining food quality and taste consistency.
Technician
Damari security
06.2020 - 02.2021
- Troubleshooting and diagnosing hardware and software issues.
- Installing, configuring, and upgrading computer systems and software.
- Providing technical support to end-users via phone, email, or in person.
- Setting up and maintaining local and network printers.
- Performing routine maintenance and updates to ensure system security and performance.
- Backup and recovery of data to prevent data loss.
Education
Diploma - Networking Management
Rosebank college
12.2023
Diploma - Information Technology in Network Management
The Independent Institute of Education
12.2023
Certificate - support services
Rosebank college
12.2020
Matric certificate -
Makhado Comprehensive Secondary
12.2018
Skills
- Network configuration and management
- Technical support
- Customer service
- Technical documentation
- Problem investigation
- Customer relationship management
- Team collaboration
- Service ticket tracking
- Cybersecurity awareness
- Troubleshooting hardware and software issues
- Problem solving
- Professional communication
- Network systems
- Remote Desktop
- Teamwork and collaboration
References
- Mnr Mudau, Damari Security, Technician, moshenproject@gmail.com, 0696871479
- Chef Wessel, Moonshine Menlyn, Chef, 0712969123
Personal Information
- ID Number: 9806085402080
- Date of Birth: 06/08/98
- Nationality: South African
Timeline
Customer Support Technician
Frogfoot Networks
09.2024 - Current
Head Chef
Moonshine
01.2022 - 12.2023
Technician
Damari security
06.2020 - 02.2021
Diploma - Networking Management
Rosebank college
Diploma - Information Technology in Network Management
The Independent Institute of Education
Certificate - support services
Rosebank college
Matric certificate -
Makhado Comprehensive Secondary
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