Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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THEODORE DIBAKOANE

Customer service
Mbombela,Nelspruit

Summary

PERSONAL SUMMARY A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment. Hardworking with excellent attendance & punctuality records who can work equally well alone or as part of a team. I can communicate effectively with people of adverse background and would be an asset to any employer who respects loyalty and responsibility. I am that perfect employee. PERSONAL ATTRIBUTES : Service oriented : Process oriented :Ability to maintain a high level of confidentiality :Willingness to learn : Integrity :Ability to work long hours under pressure with minimum supervision

Overview

15
15
years of professional experience

Work History

Sales Executive

Verimark Pty Ltd
01.2017 - Current
  • Maintain and expand new and existing customer base :Supervise flexi timers :Faxing, photocopying, filing and typing :Ensure that targets are achieved :Manage and update shop financial expenditure :Attend to customer queries and complaints

Membership Advisor

Planet Fitness
01.2013 - 01.2014
  • Handle customer inquiries telephonically and by email :Professionally advice prospective clients on their health and fitness :Prescribe the correct membership option in relation to client’s needs :Finding prospects and making appointments :Basic sales related administration :Presenting planet fitness services & offering :Reaching daily, weekly and monthly targets :Generating own leads/Cold calling

Call Centre Sales Consultant

Dental4life Insurance
01.2009 - 01.2013
  • Prepare and type reports and submissions :Handle high volume calls :Ensure targets are achieved :Attend to customer queries and complaints :Sell additional services by recognizing opportunities to up-sell accounts ,explain new features :Provide clients with product & service information :Follow up customer calls where necessary

Call Centre Agent

Journey Cars
01.2014 - 01.2015
  • Obtain client information by answering telephone calls, interviewing clients; verifying information :Determine eligibility by comparing client information to requirements :Establish policies by entering client information; confirming pricing :Inform clients by explaining procedures; answering questions; providing information
  • Maintain and improve quality results by adhering to standards & guidelines; recommending improved procedures
  • Update job knowledge by studying new product descriptions
  • Accomplish sales and organization mission by completing related results as needed.

Call Centre Consultant/Marketing Consultant

Brooklyn City College
01.2015 - 01.2017
  • Manage large amounts of inbound & outbound calls in a timely manner :Following communication “scripts” when handling different topics
  • Identifying customer’s needs, clarify information, research every issue & providing solutions and/or alternatives :Seize opportunities to upsell products when they arise :Build sustainable relationships & engage customers by taking the extra mile
  • Frequently attend educational seminars to improve knowledge and Performance
  • Keep records of all conversation in our call centre database in a comprehensive way
  • Meet personal/team qualitative & quantitative targets.

Education

Grade 12 - undefined

D.H. Peta Secondary School

Certificate of merit - undefined

Boston Business College

Certificate In Travel & Tourism - undefined

Skills

  • SKILLS,COMPETENCES & KNOWLEDGE
  • Impeccable communication, facilitation and presentation skills
  • Ability to communicate and interact with people at all levels
  • Sound leadership, motivational and organizational skills
  • Able to handle complex calls & situations
  • A proven record of handling high volume calls
  • Excellent communication skills & telephone manner
  • Able to deal with irate, abusive & irate calls
  • Demonstrate empathy & understanding when talking to
  • Customers
  • Ability to give guidance and advice
  • Effective and efficient time and financial management
  • Good keyboarding skills & knowledge of customer service
  • And practices

Work Preference

Work Type

Full Time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Executive

Verimark Pty Ltd
01.2017 - Current

Call Centre Consultant/Marketing Consultant

Brooklyn City College
01.2015 - 01.2017

Call Centre Agent

Journey Cars
01.2014 - 01.2015

Membership Advisor

Planet Fitness
01.2013 - 01.2014

Call Centre Sales Consultant

Dental4life Insurance
01.2009 - 01.2013

Grade 12 - undefined

D.H. Peta Secondary School

Certificate of merit - undefined

Boston Business College

Certificate In Travel & Tourism - undefined

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