PERSONAL SUMMARY
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment. Hardworking with excellent attendance & punctuality records who can work equally well alone or as part of a team. I can communicate effectively with people of adverse background and would be an asset to any employer who respects loyalty and responsibility. I am that perfect employee.
PERSONAL ATTRIBUTES
: Service oriented
: Process oriented
:Ability to maintain a high level of confidentiality
:Willingness to learn
: Integrity
:Ability to work long hours under pressure with minimum
supervision
Overview
15
15
years of professional experience
Work History
Sales Executive
Verimark Pty Ltd
01.2017 - Current
Maintain and expand new and existing customer base
:Supervise flexi timers
:Faxing, photocopying, filing and typing
:Ensure that targets are achieved
:Manage and update shop financial expenditure
:Attend to customer queries and complaints
Membership Advisor
Planet Fitness
01.2013 - 01.2014
Handle customer inquiries telephonically and by email
:Professionally advice prospective clients on their health and fitness
:Prescribe the correct membership option in relation to client’s needs
:Finding prospects and making appointments
:Basic sales related administration
:Presenting planet fitness services & offering
:Reaching daily, weekly and monthly targets
:Generating own leads/Cold calling
Call Centre Sales Consultant
Dental4life Insurance
01.2009 - 01.2013
Prepare and type reports and submissions
:Handle high volume calls
:Ensure targets are achieved
:Attend to customer queries and complaints
:Sell additional services by recognizing opportunities to
up-sell accounts ,explain new features
:Provide clients with product & service information
:Follow up customer calls where necessary
Call Centre Agent
Journey Cars
01.2014 - 01.2015
Obtain client information by answering telephone calls, interviewing
clients; verifying information
:Determine eligibility by comparing client information to requirements
:Establish policies by entering client information; confirming pricing
:Inform clients by explaining procedures; answering questions; providing
information
Maintain and improve quality results by adhering to standards
& guidelines; recommending improved procedures
Update job knowledge by studying new product descriptions
Accomplish sales and organization mission by completing related
results as needed.
Call Centre Consultant/Marketing Consultant
Brooklyn City College
01.2015 - 01.2017
Manage large amounts of inbound & outbound calls in a timely manner
:Following communication “scripts” when handling different topics
Identifying customer’s needs, clarify information, research every issue
& providing solutions and/or alternatives
:Seize opportunities to upsell products when they arise
:Build sustainable relationships & engage customers by taking the extra
mile
Frequently attend educational seminars to improve knowledge and
Performance
Keep records of all conversation in our call centre database in a
comprehensive way
Technical & Customer Service Manager and Director at J N L Tech and Software (Pty) LtdTechnical & Customer Service Manager and Director at J N L Tech and Software (Pty) Ltd