Computer Literate
THEODORAH MNGUNI
Senior Sales Representative
Summary
I am a performance-oriented sales leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Sales Representative
VIRGIN ACTIVE SOUTH AFRICA
Johannesburg
09.2017 - 06.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business. Through service calls
- Generated new leads through networking, attending wellness events and promotional events
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with cross-functional teams to identify and address customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Achievement:
✓ Top sales consultant July 2018 @ 62sales units archived
✓ Averaging + 60% share to budget
✓ In less then a year I was placed into a Pro-Active
Management course for future Sales Management Position
✓ January 2019 prompted to a classic club still as a sales consultant
Retail Sales Representative
PARK AVENUE STATIONERS
Johannesburg
09.2014 - 08.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achievement:
✓ Got promoted to junior sales representative August 2016
Sales Manager
Sharemont Trading Solution
Sandton
06.2019 - 11.2019
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Managed accounts to retain existing relationships and grow share of business.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
High School Diploma -
Malvern High School
Johannesburg 01.2011 - 12.2015
N3 Electrical Engineering -
EKURULENG EAST COLLEGE
GAUTENG 04.2001 - 04.2017
N4 Electrical Engineering -
Central Johannesburg College
Johannesburg 01.2019 - 04.2019
BASIC ALARM PANEL WIRING & PROGRAMING | - Alarm Installation
TPA Security Distributors
Gauteng 01.2015 - 12.2015
PRO-ACTIVE MANAGEMENT COURSE - Sales Management
Virgin Active ZA Academy
Gauteng 06.2018 - 11.2018
Skills
Network development
Product and service knowledge
Cross-selling and upselling
Brand promotion
Sales strategy
Consultative sales techniques
Client relationship building
Cold Calling
Staff Training
Closing strategies
Strategic planning
Lead Generation
Negotiation
Stress management
Sales pitching
Product promotions
Customer Needs Assessment
Fitness & ITC expertise
Direct marketing
Software
Interests
Travelling the world
I enjoy travelling
Traveling takes me out of my comfort zone and inspires me to see, taste, try new things and expend my network.
It constantly challenges me, not only to adapt to and explore new surroundings, but also to engage with different people,
to embrace adventure as they come and to share new and meaningful experiences with friends and loved ones.
Timeline
Sales Manager
Sharemont Trading Solution
06.2019 - 11.2019
N4 Electrical Engineering -
Central Johannesburg College
01.2019 - 04.2019
PRO-ACTIVE MANAGEMENT COURSE - Sales Management
Virgin Active ZA Academy
06.2018 - 11.2018
Senior Sales Representative
VIRGIN ACTIVE SOUTH AFRICA
09.2017 - 06.2019
BASIC ALARM PANEL WIRING & PROGRAMING | - Alarm Installation
TPA Security Distributors
01.2015 - 12.2015
Retail Sales Representative
PARK AVENUE STATIONERS
09.2014 - 08.2016
High School Diploma -
Malvern High School
01.2011 - 12.2015
N3 Electrical Engineering -
EKURULENG EAST COLLEGE
04.2001 - 04.2017