Theodorah Appies
Service Consultant
Randburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with strong work ethic and working independently. I have strong organizational and team collaboration skills with experience in improving processes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Filing Assistant (student)
Daimler Trucks Southeren Africa
Pretoria
12.2023 - Current
- Optimized space utilization within the filing area through strategic planning and rearrangement of files when needed.
- Improved file organization by implementing a color-coded filing system.
- Ensured timely processing of documents by prioritizing tasks based on deadlines.
- Assisted colleagues in locating and retrieving essential files for meetings and projects promptly.
Call centre consultant
Ison Xperiences
11.2022 - 04.2023
- Deliver a positive & caring customer experience
- Handle both inbound & outbound calls
- Resolve customer issues in a timely manner
- Escalate & transfer calls to relevant departments for other related queries
- Prioritize responding & resolving customer's queries at first time assistance
- Report queries for assistance to the team leader.
Call Centre Agent
Botho Socio-Psychology
09.2021 - 06.2022
- Attended & resolved customer issues
- Processed return transactions
- Balanced cash drawer at the beginning & the end of each shift
- Provide pricing & product information to customers
- Maintained a safe & clean working environment
- Support a positive team dynamic.
Cashier
Super SPAR Supermarket
11.2020 - 12.2020
- Attended & resolved customer issues
- Processed return transactions
- Balanced cash drawer at the beginning & the end of each shift
- Provide pricing & product information to customers
- Maintained a safe & clean working environment
- Support a positive team dynamic.
Promoter
Lifestyle Advancement Solutions (Pty) Ltd
05.2019 - 09.2019
- Activated products
- Set up displays
- Communicated with clients
- Proactively engaged & connected with customers about the brand in activation
- Marketed the brand by educating customers about the package
- Marketed product to customers
- Managed contractor health & safety
- Promoted & marketd by managing competitions.
Promoter
Tribe SA
12.2017 - 01.2018
- Product activation
- Promoted sales
- Display setup
- Communicated with clients
- Represented the brand in a professional manner
- Proactively engaged with customers
- Marketed products to customers
- Managed contractor health & safety
- Promoted & marketed by managing competitions.
Education
Higher Certificate: Tourism Management - Business Administration, Marketing
University of South Africa
Pretoria (Sunnyside) 01.2021 - 11.2022
Certificate: Life Skills - Organizational Behavior
Botho Socio- Psychology (NGO)
Pretoria 03.2019 - 05.2019
Certificate: Computer Skills - Digital Communications And Media
Botho Socio-Psychology
Pretoria 03.2019 - 05.2019
National Senior Certificate -
Daspoort Secondary School
Pretoria 01.2016 - 12.2016
Bachelor Of Arts In Psychology - Clinical Psychology
University of South Africa
Pretoria (Sunnyside) 01.2024 - Current
Skills
Excellent customer serviceundefined
Personal Information
- Date of Birth: 07/14/99
- Gender: Female
- Nationality: South African
References
- Team leader: Kgalema Makena, 076 711 0853
- Supervisor: Sindisiwe Zwane, 066 345 6502
- Supervisor: Jostinah, 076 815 9864
- Supervisor: Khumo Divine, 082 819 6490
- Supervisor: Mmabatho, 084 819 6590
- Trainer: Potsiso , 0810879999
Accomplishments
- Achieved troubleshooting customer concerns through effectively helping with service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scanned over 900 pieces of paper per week.
- Documented and resolved customer problem with service which led to customer returning for more of our service as a company
- Confident and patient customer consultant to resolve customer needs,prioritising the companis integrity.
- Reduced document errors by 30% implementing quality procedures.
- Achieved customer representative certification at work.(iSON Xperiences)
Timeline
Bachelor Of Arts In Psychology - Clinical Psychology
University of South Africa
01.2024 - Current
Filing Assistant (student)
Daimler Trucks Southeren Africa
12.2023 - Current
Call centre consultant
Ison Xperiences
11.2022 - 04.2023
Call Centre Agent
Botho Socio-Psychology
09.2021 - 06.2022
Higher Certificate: Tourism Management - Business Administration, Marketing
University of South Africa
01.2021 - 11.2022
Cashier
Super SPAR Supermarket
11.2020 - 12.2020
Promoter
Lifestyle Advancement Solutions (Pty) Ltd
05.2019 - 09.2019
Certificate: Life Skills - Organizational Behavior
Botho Socio- Psychology (NGO)
03.2019 - 05.2019
Certificate: Computer Skills - Digital Communications And Media
Botho Socio-Psychology
03.2019 - 05.2019
Promoter
Tribe SA
12.2017 - 01.2018
National Senior Certificate -
Daspoort Secondary School
01.2016 - 12.2016
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