Theodorah Appies
Service Consultant
Randburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with strong work ethic and working independently. I have strong organizational and team collaboration skills with experience in improving processes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Filing Assistant (student)
Daimler Trucks Southeren Africa
Pretoria
12.2023 - Current
- Optimized space utilization within the filing area through strategic planning and rearrangement of files when needed.
- Improved file organization by implementing a color-coded filing system.
- Ensured timely processing of documents by prioritizing tasks based on deadlines.
- Assisted colleagues in locating and retrieving essential files for meetings and projects promptly.
Call centre consultant
Ison Xperiences
11.2022 - 04.2023
- Deliver a positive & caring customer experience
- Handle both inbound & outbound calls
- Resolve customer issues in a timely manner
- Escalate & transfer calls to relevant departments for other related queries
- Prioritize responding & resolving customer's queries at first time assistance
- Report queries for assistance to the team leader.
Call Centre Agent
Botho Socio-Psychology
09.2021 - 06.2022
- Attended & resolved customer issues
- Processed return transactions
- Balanced cash drawer at the beginning & the end of each shift
- Provide pricing & product information to customers
- Maintained a safe & clean working environment
- Support a positive team dynamic.
Cashier
Super SPAR Supermarket
11.2020 - 12.2020
- Attended & resolved customer issues
- Processed return transactions
- Balanced cash drawer at the beginning & the end of each shift
- Provide pricing & product information to customers
- Maintained a safe & clean working environment
- Support a positive team dynamic.
Promoter
Lifestyle Advancement Solutions (Pty) Ltd
05.2019 - 09.2019
- Activated products
- Set up displays
- Communicated with clients
- Proactively engaged & connected with customers about the brand in activation
- Marketed the brand by educating customers about the package
- Marketed product to customers
- Managed contractor health & safety
- Promoted & marketd by managing competitions.
Promoter
Tribe SA
12.2017 - 01.2018
- Product activation
- Promoted sales
- Display setup
- Communicated with clients
- Represented the brand in a professional manner
- Proactively engaged with customers
- Marketed products to customers
- Managed contractor health & safety
- Promoted & marketed by managing competitions.
Education
Higher Certificate: Tourism Management - Business Administration, Marketing
University of South Africa
Pretoria (Sunnyside) 01.2021 - 11.2022
Certificate: Life Skills - Organizational Behavior
Botho Socio- Psychology (NGO)
Pretoria 03.2019 - 05.2019
Certificate: Computer Skills - Digital Communications And Media
Botho Socio-Psychology
Pretoria 03.2019 - 05.2019
National Senior Certificate -
Daspoort Secondary School
Pretoria 01.2016 - 12.2016
Bachelor Of Arts In Psychology - Clinical Psychology
University of South Africa
Pretoria (Sunnyside) 01.2024 - Current
Skills
Excellent customer serviceComputerAttention to detailAgileTime managementInterpersonal skillsProblem solvingStrong work ethicGreat team playerExcellent communicationLeadership
Microsoft Office
Deadline-oriented
File Retrieval
Information Management
Microsoft Office
Document Preparation
Document Management
File Organization
Prioritization
File Maintenance
Proofreading
Alphabetical Sorting
Physical Filing
Scanning Documents
Typing Speed
Filing management
Microsoft Excel expertise
Customer Service
Reliability
Problem-solving abilities
Goods Storage and Tracking
Adaptability and Flexibility
Decision-Making
Fast Learner
Scanners and Copiers
Problem-solving aptitude
Office Support
Excellent Communication
Decision Making and Prioritization
Attention to Detail
Correspondence Preparation
Personal Information
- Date of Birth: 07/14/99
- Gender: Female
- Nationality: South African
References
- Team leader: Kgalema Makena, 076 711 0853
- Supervisor: Sindisiwe Zwane, 066 345 6502
- Supervisor: Jostinah, 076 815 9864
- Supervisor: Khumo Divine, 082 819 6490
- Supervisor: Mmabatho, 084 819 6590
- Trainer: Potsiso , 0810879999
Accomplishments
- Achieved troubleshooting customer concerns through effectively helping with service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scanned over 900 pieces of paper per week.
- Documented and resolved customer problem with service which led to customer returning for more of our service as a company
- Confident and patient customer consultant to resolve customer needs,prioritising the companis integrity.
- Reduced document errors by 30% implementing quality procedures.
- Achieved customer representative certification at work.(iSON Xperiences)
Timeline
Bachelor Of Arts In Psychology - Clinical Psychology
University of South Africa
01.2024 - Current
Filing Assistant (student)
Daimler Trucks Southeren Africa
12.2023 - Current
Call centre consultant
Ison Xperiences
11.2022 - 04.2023
Call Centre Agent
Botho Socio-Psychology
09.2021 - 06.2022
Higher Certificate: Tourism Management - Business Administration, Marketing
University of South Africa
01.2021 - 11.2022
Cashier
Super SPAR Supermarket
11.2020 - 12.2020
Promoter
Lifestyle Advancement Solutions (Pty) Ltd
05.2019 - 09.2019
Certificate: Life Skills - Organizational Behavior
Botho Socio- Psychology (NGO)
03.2019 - 05.2019
Certificate: Computer Skills - Digital Communications And Media
Botho Socio-Psychology
03.2019 - 05.2019
Promoter
Tribe SA
12.2017 - 01.2018
National Senior Certificate -
Daspoort Secondary School
01.2016 - 12.2016