Theo Naidoo

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Manage budgets effectively, consistently delivering projects on time and within financial constraints.
• Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.Analyzed sales and marketing data for improved strategies.
• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.

• Provide high-level direction across Food & Beverage, Gaming, and Administration to ensure cohesive and profitable operations.
• Drive excellence by implementing best practices that boost productivity, control costs, and maintain quality.
• Cultivate a positive organizational culture through engaging and developing employees.
• Champion exceptional guest experiences and effectively address customer concerns.
• Oversee casino floor operations to ensure compliance and maximize revenue.
• Mentor managers, set performance targets, and encourage continuous improvement.
• Align budgets and financial strategies with company objectives.
• Build and maintain relationships with regulators and partners to support growth and compliance.
• Enhance operational effectiveness by improving internal processes.
• Develop strategies to integrate online and land-based gaming operations for increased profitability.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

• Manage casino operations and integrate them with gaming to enhance productivity and drive positive revenue growth.
• Compliance and Slots Security
• Efficient Operational Systems
• Team and Self-Management
• Performance Ownership
• Expense Management,Budgets,Profit Maximization
• CRM Management Systems
• Budgets & Forecasting

• Managing Slots and Tables Operation
• Ensuring quality service on the casino floor and linking operations for productivity and revenue growth.
• Established strong relationships with vendors, securing favorable contracts for gaming equipment and technology.
• Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
• Contributed to the development of successful loyalty programs, increasing repeat business from valued clients.
• Implementing effective operational systems.
• Team management and self-performance ownership.
• Managing expenses and evaluating product mix.
• Maximizing profits.
• Food and Beverage Management
• Improved employee morale through effective communication and timely resolution of workplace issues.
• Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.

• Ensuring the smooth and efficient operation of daily activities in the Slots department. This involves maintaining strong communication and professional courtesy with other departments and stakeholders while providing analytical and strategic support to the Head of Department (HOD) Team.
• Overseeing the planning and execution of events, ensuring they meet desired objectives and standards.
• Managing theatre operations, including scheduling performances and coordinating with production teams.
• Ensuring compliance and maintaining security in Slots and other relevant areas.
• Developing effective operational systems to support both gaming and event management.
• Leading and managing teams across the gaming, events, and theatre sectors to achieve departmental goals.
• Practicing self-management and accountability for personal and team performance.
• Managing expenses to ensure cost-effective operations across all departments.
• Optimizing the mix of gaming products, event offerings, and theatre performances to enhance customer satisfaction and

Responsible for the efficient daily operations of the Tables and Slots departments, ensuring high communication and professionalism. Oversaw staff adherence to service standards, maintained customer service and security in line with company policies, and filled in for management as needed. Key responsibilities included:

• Compliance and security
• Effective operational systems
• Enhancing customer experience
• Managing gaming floor activities
• Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
• Team management
• Implemented innovative marketing strategies to attract new clientele and retain existing customers.
• Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.