Theo Naidoo
Nelspruit
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Manager
Essana Trading
06.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Complex General Manager
Emnotweni Casino
12.2022 - Current
- To direct and manage the casino to ensure the efficient, profitable, productive and quality operation of the Casino, Food & Beverage, Operations and Administration Divisions. The role also encompasses profitability, employee relations and customer relations.
- Management of profitability /productivity
- Management of employee relations
- Management of customer relations
- Tactical management of the casino
- Team and self-management
- Self-management and performance ownership
Gaming Manager
Emnotweni Casino
05.2021 - 12.2022
- Managing overall strategy, operations, planning and administration of the Gaming department. Overseeing the direction, coordination and evaluation of all personnel within the Gaming department in accordance with the Tsogo Sun’s vision, mission and values whilst ensuring an efficient and profitable unit. Taking overall responsibility for the Casino floor and maintaining quality service delivery to customers. Managing casino operation and linking it to gaming with the right synergy to ensure productivity with positive revenue growth.
- Compliance and Slots Security
- Effective operational systems
- Team management
- Self-management and performance ownership
- Managing Expenses
- Product mix and evaluation
- Maximising Profits
Gaming Manager
Goldfields Casino
08.2016 - 04.2021
- Managing overall strategy, operations, planning and administration of the Gaming department. Overseeing the direction, coordination and evaluation of all personnel within the Gaming department in accordance with the Tsogo Sun’s vision, mission and values whilst ensuring an efficient and profitable unit. Taking overall responsibility for the Casino floor and maintaining quality service delivery to customers. Managing casino operation and linking it to gaming with the right synergy to ensure productivity with positive revenue growth.
- Compliance and Slots Security
- Effective operational systems
- Team management
- Self-management and performance ownership
- Managing Expenses
- Product mix and evaluation
- Maximising Profits
Assistant Slots Manager
Montecasino
11.2013 - 07.2016
- Main responsibility was ensuring smooth and efficient running of daily operations within the Slots department. Maintained high level of communication and professional courtesy with other departments and stakeholders. Provide analytical and strategic support to the HOD Team.
- Compliance and Slots Security
- Effective operational systems
- Team management
- Self-management and performance ownership
- Managing Expenses
- Product mix and evaluation
Casino Duty Manager
Golden Horse Casino
01.2008 - 10.2013
- Ensuring smooth and efficient daily operations of the Tables and Slots departments. Maintained a high level of communication and professionalism with all departments. Ensured that all Tables and Slots staff maintained similar standard of service and etiquette. Responsible and accountable for overall subordinate personnel delivering the highest standard of customer service and security in accordance with the policies and procedures of the company and the Gaming Board. In the absence of the Tables and, or Slots Manager, I would perform their duties as delegated.
- Compliance and Security
- Effective operational systems
- Enhanced customer experience to encourage return visits
- Managing and control Gaming Floor activities
- Popular Product mix
- Team management
- Self-management and performance ownership
- Knowledge of the Gaming System
Education
GMDP -
Tsogo Sun/Gold Reef Group
MMDP - undefined
Tsogo Sun/Gold Reef Group
Middle Management Course - undefined
Tsogo Sun/Gold Reef Group
GIBS Leadership and Management Certification - undefined
Tsogo Sun/Gold Reef Group
First Aid Level 1 and 2 - undefined
Tsogo Sun/Gold Reef Group
DYNA Core Course for Junior Management - undefined
Tsogo Sun/Gold Reef Group
FMDP - undefined
Tsogo Sun/Gold Reef Group
Business Management Diploma - undefined
Varsity College Pietermaritzburg
Book Keeping Diploma - undefined
Varsity College Pietermaritzburg
Financial Accounting Diploma - undefined
Varsity College Pietermaritzburg
Subjects Passed - English, Afrikaans, Mathematics, Accounting, Physical Science, Biology
Dunveria Secondary School
Skills
Advanced Computer Course
Timeline
Operations Manager
Essana Trading
06.2024 - Current
Complex General Manager
Emnotweni Casino
12.2022 - Current
Gaming Manager
Emnotweni Casino
05.2021 - 12.2022
Gaming Manager
Goldfields Casino
08.2016 - 04.2021
Assistant Slots Manager
Montecasino
11.2013 - 07.2016
Casino Duty Manager
Golden Horse Casino
01.2008 - 10.2013
MMDP - undefined
Tsogo Sun/Gold Reef Group
Middle Management Course - undefined
Tsogo Sun/Gold Reef Group
GIBS Leadership and Management Certification - undefined
Tsogo Sun/Gold Reef Group
First Aid Level 1 and 2 - undefined
Tsogo Sun/Gold Reef Group
DYNA Core Course for Junior Management - undefined
Tsogo Sun/Gold Reef Group
FMDP - undefined
Tsogo Sun/Gold Reef Group
Business Management Diploma - undefined
Varsity College Pietermaritzburg
Book Keeping Diploma - undefined
Varsity College Pietermaritzburg
Financial Accounting Diploma - undefined
Varsity College Pietermaritzburg
Subjects Passed - English, Afrikaans, Mathematics, Accounting, Physical Science, Biology
Dunveria Secondary School
GMDP -
Tsogo Sun/Gold Reef Group
Soft Skills And Other Experience
- Advanced Computer Course
- Microsoft Office Suite
- Conflict Management
- Auditing and Surveillance Course
- FICA Compliance and Management
- Leadership and Coaching (Dr Chris Lambord)
- Gaming Management Software (IGT and GameSmart)
First Language
English
Personal Information
- ID Number: 8005115068083
- Driving License: Code 8 (K53)
Education And Courses
- Tsogo Sun/Gold Reef Group, GMDP, 12/01/14, MMDP, 01/01/10, Middle Management Course, 01/01/10, GIBS Leadership and Management Certification, 01/01/10, First Aid Level 1 and 2, 01/01/08, DYNA Core Course for Junior Management, 01/01/07, FMDP, 01/01/06
- Varsity College Pietermaritzburg, Business Management Diploma, 01/01/09, Book Keeping Diploma, 01/01/02, Financial Accounting Diploma, 01/01/02
- Dunveria Secondary School, Subjects Passed, 01/01/97
Soft Skills And Other Experience
- Advanced Computer Course
- Microsoft Office Suite
- Conflict Management
- Auditing and Surveillance Course
- FICA Compliance and Management
- Leadership and Coaching (Dr Chris Lambord)
- Gaming Management Software (IGT and GameSmart)
First Language
English
Personal Information
- ID Number: 8005115068083
- Driving License: Code 8 (K53)
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