Theo Naidoo
General & Operational Management
Summary
Experienced in the casino and gaming industry for over 15 years, with a strong track record as a Complex General Manager. Consistently demonstrated ability to efficiently lead operations, drive profitability, and elevate customer satisfaction across various divisions (casino, food & beverage, administration). Expertise in employee relations, compliance, and risk management, with a focus on fostering team development and instilling a sense of ownership for performance. Renowned for implementing operational enhancements that fuel revenue growth and guarantee an exceptional customer experience.
Overview
15
15
years of professional experience
4025
4025
years of post-secondary education
Work History
Complex General Manager
Emnotweni Casino
12.2022 - 7 2024
- Directed and managed casino operations to ensure profitability, productivity, and quality service across Casino, Food & Beverage, Operations, and Administration divisions
- Developed strategic plans to maximize profitability, including analyzing financial data, monitoring performance metrics, and implementing corrective actions as needed
- Fostered strong employee relations by promoting open communication and implementing HR initiatives to enhance team morale and productivity
- Enhanced customer relations by monitoring feedback, resolving issues, and aligning service standards with customer expectations
- Led tactical management of the casino floor, ensuring regulatory compliance, security, and high-quality customer service
- Oversaw team management, setting clear objectives and providing regular feedback to promote a high-performance culture
Gaming Manager
Emnotweni Casino
05.2021 - 12.2022
- Managed the Gaming department, ensuring efficient and profitable operations while maintaining compliance with Tsogo Sun's standards
- Took full responsibility for the casino floor, ensuring quality service delivery, effective operational systems, and a profitable product mix
- Supervised team members, focusing on training, motivation, and performance management to enhance departmental productivity and team cohesion
- Monitored expenses, product mix, and customer satisfaction metrics, driving strategic improvements to maximize profits
Gaming Manager
Goldfields Casino
08.2016 - 04.2021
- Directed operations of the Gaming department, implementing strategies for revenue growth and customer retention
- Led compliance efforts and maintained high standards for Slots Security, ensuring a safe and regulated gaming environment
- Managed expenses and evaluated the product mix to align offerings with customer preferences and enhance profitability
- Acted as a key point of contact for team management, fostering a positive work environment and supporting employee growth and development
Assistant Slots Manager
Montecasino
11.2013 - 07.2016
- Ensured efficient daily operations within the Slots department, promoting seamless communication with other departments and stakeholders
- Provided analytical and strategic support to the HOD team, contributing to informed decision-making and operational efficiency
- Oversaw compliance with security standards, team performance, and expenses, ensuring profitability and regulatory adherence
Casino Duty Manager
Golden Horse Casino
01.2008 - 10.2013
- Managed day-to-day operations for the Tables and Slots departments, ensuring consistent service quality and security
- Maintained professional communication with all departments, fostering a collaborative approach to enhance customer satisfaction
- Supervised staff to uphold company standards, assuming managerial responsibilities in the absence of senior management
Education
MMDP -
Tsogo Sun/Gold Reef Group
Middle Management Course - undefined
Tsogo Sun/Gold Reef Group
Leadership and Management Certification - undefined
GIBS
First Aid Level 1 and 2 - undefined
Tsogo Sun/Gold Reef Group
Core Course for Junior Management - undefined
DYNA
FMDP - undefined
Tsogo Sun/Gold Reef Group
Business Management Diploma - undefined
Varsity College Pietermaritzburg
Bookkeeping Diploma - undefined
Varsity College Pietermaritzburg
Financial Accounting Diploma - undefined
Varsity College Pietermaritzburg
Successfully Matriculated - English, Afrikaans, Mathematics, Accounting, Physical Science, Biology
Dunveria Secondary School
GMDP -
Tsogo Sun/Gold Reef Group
Skills
Advanced Microsoft Office Suite
Gaming Management Software (IGT and GameSmart)
Conflict Management
Leadership and Coaching
FICA Compliance and Management
Auditing and Surveillance
Strategic Planning
Financial Oversight
Compliance & Risk Management
High-level Customer Satisfaction
Product Mix Evaluation
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Business Development
Budget Analysis
Contract Negotiations
Training and Development
Organizational Development
Staff Management
Performance Evaluations
Succession Planning
References
- Philip Hockaday, Gaming Manager (Tsogo Sun Gaming), 082 328 7770
- Marius van Rooyen, Gaming Manager (Tsogo Sun Gaming), 083 627 2814
- Kamal Parbhoo, Slots Manager (Peermont Group), 071 865 3613
- Odelia Sharp, General Manager, 083 630 4351
Personal Information
Driving License: Code 8 (K53)
Timeline
Complex General Manager
Emnotweni Casino
12.2022 - 7 2024
Gaming Manager
Emnotweni Casino
05.2021 - 12.2022
Gaming Manager
Goldfields Casino
08.2016 - 04.2021
Assistant Slots Manager
Montecasino
11.2013 - 07.2016
Casino Duty Manager
Golden Horse Casino
01.2008 - 10.2013
Middle Management Course - undefined
Tsogo Sun/Gold Reef Group
Leadership and Management Certification - undefined
GIBS
First Aid Level 1 and 2 - undefined
Tsogo Sun/Gold Reef Group
Core Course for Junior Management - undefined
DYNA
FMDP - undefined
Tsogo Sun/Gold Reef Group
Business Management Diploma - undefined
Varsity College Pietermaritzburg
Bookkeeping Diploma - undefined
Varsity College Pietermaritzburg
Financial Accounting Diploma - undefined
Varsity College Pietermaritzburg
Successfully Matriculated - English, Afrikaans, Mathematics, Accounting, Physical Science, Biology
Dunveria Secondary School
MMDP -
Tsogo Sun/Gold Reef Group
GMDP -
Tsogo Sun/Gold Reef Group