Thendo Tshikota
Johannesburg
Summary
Highly motivated IT specialist with 4+ years of experience delivering exceptional
support across all levels. Possesses a proven track record of successfully
troubleshooting complex technical issues, minimizing downtime through proactive
maintenance, and resolving problems swiftly. Consistently exceeding customer
expectations, with a minimum Customer Satisfaction Score of 90%.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Software Support Engineer
Construct Education
12.2023 - Current
- Resolve a diverse range of technical issues across multiple systems and applications for high priority clients such as Harvard and MIT
- Collaborate with supervisors to escalate and address customer inquiries or technical issues
- Translate complex technical issues into digestible language for non-technical users
System Administrator
Grey Code
08.2023 - Current
- Oversee and maintain the organization's IT infrastructure, ensuring seamless operation
- Manage user accounts, permissions, and access levels, ensuring proper authentication and authorization
- Conduct feasibility studies to assess the suitability of new technologies for implementation.
Wordpress Developer
Freelance
12.2020 - Current
- Develop and maintain WordPress websites, ensuring functionality and user satisfaction
- Conduct regular site updates and optimizations to enhance performance and user experience
- Implement and maintain security measures to protect the WordPress site from vulnerabilities and unauthorized access
- Technologies : Wordpress, Wordfence, Jetpack, cPanel, Direct Admin
E-Learning Support Specialist
University of Venda
01.2021 - 12.2022
- Offered specialized support for e-learning platforms, facilitating a smooth online learning experience for students and educators
- Collaborated with faculty to integrate technology into the curriculum, enhancing the overall educational experience
- Conducted training sessions for staff and students on effective utilization of e-learning tools
- Technologies : Moodle LMS, Freshdesk, Respondus , The invigilator app, Office ConnectYard
Junior Lecturer
University of Venda
08.2019 - 12.2020
- Delivered engaging lectures on computer science topics, fostering a dynamic learning environment
- Provided mentorship and guidance to students, aiding in their academic and personal development
- Technologies : Blackboard LMS, Google Classroom
Education
Bsc Honours - Computer Science
01.2017 - 07.2019
Product Management - Management
01.2023 - 03.2023
Web Application Security Testing With Google Hacking - Cybersecurity
06.2023 - 06.2023
Skills
- Debugging skills
- Technical Analysis
- Technical Support
- Website optimization
- Responsive design
- Technical Writing
- Product development
- Testing and maintenance
Certification
Microsoft Azure Fundamentals
Microsoft Security Core Elite
SOC Analyst 1 Elite
Timeline
Software Support Engineer - Construct Education
12.2023 - Current
System Administrator - Grey Code
08.2023 - Current
CodeRed By EC-Council - Web Application Security Testing With Google Hacking, Cybersecurity
06.2023 - 06.2023
EntryLevel - Product Management, Management
01.2023 - 03.2023
E-Learning Support Specialist - University of Venda
01.2021 - 12.2022
Wordpress Developer - Freelance
12.2020 - Current
Junior Lecturer - University of Venda
08.2019 - 12.2020
University of Venda - Bsc Honours, Computer Science
01.2017 - 07.2019