Thendo Dennis Mpuru
SALES REPRESENTATIVE
Ebony Park
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
2
2
Languages
2
2
years of post-secondary education
1
1
Certificate
Work History
Sales Representative (inbound)
Motovantage/FNB
02.2023 - Current
- Stay up to date with the latest sales trends and best practices
- Attend educational seminars and conferences
- Create a motivational and healthy atmosphere for sales representatives
- Learn company's products and services offerings, features and pricing
- Communicate with clients to understand their sales goals and objectives
- Find prospective customers and new target segments
- Ensuring good customer services
- Maintain good relationship with the clients.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative (outbound)
Telesure Investment Holdings (1st For Women)
4 2022 - 12.2022
- Stay up to date with the latest sales trends and best practices
- Attend educational seminars and conferences
- Create a motivational and healthy atmosphere for sales representatives
- Learn company's products and services offerings, features and pricing
- Communicate with clients to understand their sales goals and objectives
- Find prospective customers and new target segments
- Ensuring good customer services
- Maintain good relationship with the clients.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative (inbound & Outbound)
OUTsurance
01.2019 - 01.2022
- Stay up to date with the latest sales trends and best practices
- Attend educational seminars and conferences
- Create a motivational and healthy atmosphere for sales representatives
- Learn company's products and services offerings, features and pricing
- Communicate with clients to understand their sales goals and objectives
- Find prospective customers and new target segments
- Ensuring good customer service.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Listened to customer needs and desires to identify and recommend optimal products.
Debtors Clerk/Assistant Service Accountant
Norman Bissett and Associate/OTIS
01.2016 - 01.2018
- Assist with escalated queries
- Contract cancellations
- Contract suspension
- Unit cancel and suspension
- Contract adjustment
- Assist credit controllers with collection
- Contract penalties
- Contract price increase or give discount
- Filling all service reports from branches to APPX
- Activity Accruals report gain/loss
- Allocate new units
- Create new Contract numbers for awarded contracts
- Contract Backlog Value (Current and None)
- Ensuring availability all times to answer calls
- Unit add to a brand-new contract or existing.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Site Supervisor
GS Constructions
01.2016 - 08.2016
- Ensure workers wear full PPE on site
- Ensure we meet daily & monthly target set
- Ensure all machinery & site are inspected
- Ensuring workers are working and happy
- Ensure site is clean and safe to work
- Ensuring claim sheet is submitted in time.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Liaised with subcontractors regarding work progress.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Resolved issues among team members to keep employees on task.
- Prioritized and delegated workload based on available materials.
Finance Clerk to Head IT
Mohau Debt Counseling
04.2013 - 03.2015
- Configuration
- Software Installation
- Trouble Shooting
- Email Configuration
- Software update
- Draw proposal for Debtors
- Update Client proposed Instalments
- Load client debit orders
- Update Client information
- Weekly staff meeting
- Assist with escalated queries.
- Improved financial accuracy by diligently reviewing and reconciling daily transactions.
- Ensured timely processing of invoices for accurate financial reporting.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center Agent
ProbanSA
12.2012 - 03.2013
- Customer Service
- Ensure query resolution within 24/48hrs
- Ensuring good customer service
- Maintain healthy relationship with clients
- Assist with escalated queries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Maintained and managed customer files and databases.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Sales executive
Verimark
02.2011 - 08.2011
- Customer Service
- Ensure query resolution within 24/48hrs
- Ensuring good customer service
- Maintain healthy relationship with clients
- Assist with escalated queries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Sales executive
Mr. Price Home
01.2009 - 01.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
Education
Incomplete A+ And N+ - Information Technology
Stanford Computer And Business College
Polokwane, South Africa 01.2011 - 01.2012
NQF Level 4 Short Term Insurance - Full Qualification
Graduate Institute of Financial Science
Johannesburg, South Africa 09.2023 - 07.2024
Regulatory Examination 5 (RE5) - RE5
Moonstone
04.2021 - 04.2021
Skills
Willing to succeed even if it means putting in Extra effort
Personalattribute
I AM SEEKING TO ESTABLISH MYSELF IN A DYNAMIC ENVIRONMENT, WHERE MY EXTENSIVE SKILLS AND CAPABILITIES MAY BE FULLY UTILIZED, I AM A SELF-MOTIVATED PERSON, WITH EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS ALWAYS FLEXIBLE TO WORK BOTH IN A TEAM AS WELL AS INDIVIDUALLY, I AM A HARD-WORKING GUY WHO IS SUCCESS DRIVEN AND SOLUTION ORIENTED AND HAVE A WILLINGNESS TO LEARN.
Birthplace
HA-Sinthumule
Idno
9105185704085
068 519 9346
Highschoolqualification
Maluta High School, Matric (grade 12), Tshivenda, English, Mathematics, Life Orientation, Life Sciences, Agricultural Sciences, Physical sciences, 2010
Driverlicense
Code 10/C1
Personal Information
- Date of Birth: 05/18/91
- Gender: Male
- Marital Status: Single
References
- Neil Jaichand, Motovantage, Team manager, 078 699 5128
- Khodobo S, MR PRICE HOME, previous store manager, 079 796 8674
- Phungo M.J, Maluta Secondary School, School Principal, 073 213 2119
- More A, Mohau Holdings, Finance Manager, 073 4280 638
- Mbatha Y, Probansa, Call center supervisor, 079 2403 311
- Lindolent O, OTIS elevators, Manager, 011 878 6087/082 707 1612
- Mafunisa S, GS construction, Site manager, 072 960 5090
- Chanda R, OUTsurance, Team manager, 067 102 2213
- Malele P, OUTsurance, Team manager, 065 861 1187
Disclaimer
I Mpuru Thendo Dennis agree and confirm that the given information is true to the best of my knowledge and believe a true reflection of my personality and what I have achieved.
Certification
RE5
Timeline
NQF Level 4 Short Term Insurance - Full Qualification
Graduate Institute of Financial Science
09.2023 - 07.2024
Sales Representative (inbound)
Motovantage/FNB
02.2023 - Current
Regulatory Examination 5 (RE5) - RE5
Moonstone
04.2021 - 04.2021
RE5
04-2021
Sales Representative (inbound & Outbound)
OUTsurance
01.2019 - 01.2022
Debtors Clerk/Assistant Service Accountant
Norman Bissett and Associate/OTIS
01.2016 - 01.2018
Site Supervisor
GS Constructions
01.2016 - 08.2016
Finance Clerk to Head IT
Mohau Debt Counseling
04.2013 - 03.2015
Call Center Agent
ProbanSA
12.2012 - 03.2013
Sales executive
Verimark
02.2011 - 08.2011
Incomplete A+ And N+ - Information Technology
Stanford Computer And Business College
01.2011 - 01.2012
Sales executive
Mr. Price Home
01.2009 - 01.2011
Sales Representative (outbound)
Telesure Investment Holdings (1st For Women)
4 2022 - 12.2022
Similar Profiles
Karabo NyedimaneKarabo Nyedimane
Senior Product Manager at MotoVantageSenior Product Manager at MotoVantage
Katlego MompatiKatlego Mompati
Migration Official at FNB BotswanaMigration Official at FNB Botswana
Megan HoffmanMegan Hoffman
Private Banking Adviser at FNB Private Clients - Division of First Rand GroupPrivate Banking Adviser at FNB Private Clients - Division of First Rand Group