Thendo Netshishivhe
Wilgeheuwel
Summary
Results-driven professional committed to addressing challenging opportunities that drive organizational success. Known for a fearless approach to risk-taking, complemented by a strong analytical mindset that enables strategic problem-solving and the development of effective solutions. Proven ability to navigate complex situations and deliver impactful results, fostering growth and innovation within teams. Passionate about leveraging skills to contribute to dynamic environments and achieve shared goals.
Overview
6
6
years of professional experience
Work History
Key Accounts & Member Engagement Lead
GS1 South Africa
12.2023 - Current
- Providing reports to the council on key issues and strategies for member engagement.
- Drafted business requirements for system improvement.
- Improved member engagement by establishing relationships and understanding supply chain challenges.
- Managed member transitions, ensuring smooth onboarding and ongoing support.
- Engaged with business executives to negotiate the adoption of GS1 standards and provided updates.
- Delivered reports on key issues and strategies to the council for enhancing member engagement.
- Handled daily operations of Member Support via phone, email, and face-to-face interactions.
- Worked effectively in fast-paced environments.
- Ensured members are able to apply barcodes to their products and understand the other offerings like EDI, Cloud, Activate, Enriched Data Platform and GDSN
Business Analyst
Massmart (Builders Division)
08.2021 - 11.2023
- Ensured Massmart applications are available and operational 24hrs a day.
- Analyzed business requirements and collaborated with stakeholders to ensure successful project implementation.
- Application Maintenance.
- Propose changes required to improve system performance.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Participated in software changes made to POS system.
- Vendor management.
- Receive calls logged by vendors and conduct investigations into any problems that are causing applications not to function optimally.
- Project management & Support.
- Communicated with relevant stakeholders and ensured memos and Quick Reference cards are well written.
- Enrured continuous system support post project completion.
- System training.
- Working on virtual machines (remote desktops).
- Administration reconciliation between POS and SAP
- Developed and maintained comprehensive documentation for system processes to aid in user training and support.
- Coordinated with cross-functional teams to ensure alignment and gather necessary project requirements.
- Managed vendor relationships, facilitating communication to resolve application-related challenges.
- Collaborated with IT teams to troubleshoot and resolve application incidents in a timely manner.
- Presented findings and recommendations to leadership to drive strategic decision-making.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
Graduate (Support Business Analyst)
Massmart (Masscah Holdings)
01.2020 - 06.2021
- Conducted regular system testing to ensure optimal performance and reliability of applications.
- Performed data reconciliation between POS systems and SAP to ensure accuracy and consistency.
- Assisted in clearing SAP errors related to sales and invoices, improving transaction accuracy.
- Managed SAP user access requests, including creating and updating user profiles for enhanced security.
- Utilized SQL for transactional reporting, providing insights into system performance and user activity.
- System Requirements Documentation.
- Service Now call management.
- Engaged in project activities, including the development of the SAP user matrix for efficient management.
- Provided first-line technical support to users, resolving issues related to system functionality and access.
- Trained staff on new software features and system updates, fostering a better understanding of tools.
Education
BCOM - Informatics
University of Pretoria
Pretoria, South AfricaBCOM Hons - Informatics
University of Pretoria
Pretoria, South AfricaPostgraduate Diploma - Business Management
Regenesys Business School
Sandton, South AfricaSkills
- Effective problem resolution
- Teamwork and collaboration
- Positive interpersonal skills
- Logical evaluation
- Skilled in SAP, C#, SQL, PHP, HTML, RapidMiner, and Power BI, Microsoft Dynamics 365, SAGE
- Analytical decision making
- Effective problem resolution
Accomplishments
- Head-Boy Class of 2015
- Collaborated with team of 10 in the development of OmniPOS.
- Reduced GS1 South Africa's bad debt by 10%
- Collaborated with SoftElsie company in the development of a pharma ticketing system
LANGUAGES
English
IsiZulu
Sesotho
Xitsonga
Tshivenda
Timeline
Key Accounts & Member Engagement Lead
GS1 South Africa
12.2023 - Current
Business Analyst
Massmart (Builders Division)
08.2021 - 11.2023
Graduate (Support Business Analyst)
Massmart (Masscah Holdings)
01.2020 - 06.2021
BCOM Hons - Informatics
University of Pretoria
Postgraduate Diploma - Business Management
Regenesys Business School
BCOM - Informatics
University of Pretoria
LINK
LinkedIn: www.linkedin.com/in/thendo-perseverance-netshishivhe-445ab01...
HOBBIES
- Wild Life Exploration
- Thrill Seeking Activities
- Sports
References
Nadia Snyman - Senior BA
Call : 072 595 4431
nadia.snyman@massmart.co.za
Tarryn Daniels - Community Engagement Lead
Call : 061 465 0644
tarryn.daniels@gs1za.org