Thembisile Mthembu
HR/ Operations Coordination
Durban,KZN
Summary
Experienced with managing HR operations and ensuring alignment with company policies. Utilizes comprehensive knowledge of HR processes to support organizational objectives. Track record of fostering positive employee relations and implementing process improvements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
HR/Operations Coordinator
Butterfly Art Project
02.2023 - Current
- Streamlined onboarding processes, enhancing new hire integration and compliance with company policies.
- Coordinated employee training programs, ensuring alignment with organizational standards and skill development.
- Developed and maintained HR documentation, improving accessibility and compliance with regulatory requirements.
- Coordinated onboarding for new hires, ensuring smooth integration into the company culture and timely completion of necessary paperwork.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
HR/Operations Coordinator
Mountain Men Security Services
06.2018 - 11.2022
- Trained new staff on office procedures and software applications, enhancing team productivity.
- Monitored inventory levels and ordered supplies to maintain operational readiness.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Coordinated communication between departments to streamline project collaboration.
- Coordinated HR operations to streamline recruitment processes and enhance candidate experience.
- Implemented employee onboarding procedures, ensuring compliance with company policies and regulations.
Deli Assistant Manager
Spar
06.2016 - 01.2017
- Supervised daily operations, ensuring compliance with food safety standards and quality control procedures.
- Managed inventory levels, optimizing stock to minimize waste while meeting customer demand.
- Coordinated scheduling for staff shifts, improving overall team efficiency and service coverage.
- Analyzed sales trends to adjust product offerings, aligning with customer preferences and seasonal demands.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
Manager
Nando’s Chickenland
10.2005 - 01.2016
- Oversaw daily restaurant operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Managed inventory control systems, ensuring optimal stock levels while minimizing waste.
- Coordinated staff schedules to meet peak demand periods without compromising service quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
Diploma - Human Resources Management
Academy of York
Johannesburg, South AfricaFETC Project Management - NQF Level 04
Damelin College (Durban City Campus)
12-2017
Ferndale Combined School
12-2003
Skills
HR policies implementation
Onboarding coordination
Payroll processing
Recruitment and selection
Employee relations management
Customer relations
Timeline
HR/Operations Coordinator
Butterfly Art Project
02.2023 - Current
HR/Operations Coordinator
Mountain Men Security Services
06.2018 - 11.2022
Deli Assistant Manager
Spar
06.2016 - 01.2017
Manager
Nando’s Chickenland
10.2005 - 01.2016
Diploma - Human Resources Management
Academy of York
FETC Project Management - NQF Level 04
Damelin College (Durban City Campus)
Ferndale Combined School