Thembisile Majola
Hazelmere
Summary
Motivated and detail-oriented professional with a Diploma in Tourism and Tour Operations and additional training in Monitoring and Evaluation. Experienced in customer service, tourism information services, marketing support, and administrative duties. Strong communication skills, leadership ability, and a global mindset. Able to work independently while maintaining professionalism and attention to detail.
Overview
12
12
years of professional experience
Work History
Community Development Facilitator
Safer South Africa Foundation
07.2024 - 09.2025
- Working with youth groups in programs to promote local businesses.
- Building relationships with key decision maker.
- Liaising with relevant stakeholders.
- Give information about the projects.
- Creating and executing community engagement to drive sales.
- Developing and leading sales training programs for community partner.
- Measuring and reporting on community driven sale driven metrics.
Monitoring and advisor
PHRU
03.2019 - 11.2023
- Identifying strengths and weaknesses in existing data collection systems and propose solutions along with the M&E coordinator.
- Assisting M&E Coordinator in preparation of data for analysis.
- Development and implementation of M&E capacity building programs for project staff to enhance understanding and use of effective M&E tools and systems.
- Evaluating the quality and integrity of study site practices related to proper conduct of protocol.
- Adherence to applicable regulations and also Conduct protocol, SSP, and SOP training for staff.
- Conducting interviews for new candidates in the organization.
- Ensuring data handling principles are applied timelessly in order to submit accurate data for analysis, to develop reports.
- Capturing NHLS TB specimens and searching the positive results and connect them to care.
Data Quality Officer
Health Systems Trust, Khethimpilo, Match
02.2016 - 01.2019
- Verify the integrity of data provided by adherence advocates by comparing with previously submitted records.
- Validate the quality of captured data by performing system verifications.
- Data capturing.
- Ensuring that the data from the source document with the one in the system is correct, consistent and complete at all times.
Information Officer
Ugu South-coast tourism
07.2013 - 01.2016
- Planning itineraries and assisting clients with the tourist attractions available in the south coast.
- Liaising with stakeholders and maintaining professional standards.
- Identifying gaps.
- Filling documents.
- Receiving stock and handling.
- Supervision of tourist guides on the ground.
Education
Diploma - Tourism and Tour Operations
College Campus
Matric -
Mount Frere Senior Secondary School
Skills
- Listening skills
- Strong communication skills
- Team management
- Telephone etiquette
- Attention to detail
- Collaboration and teamwork
- Able to exercise discretion and independent decision-making
- Analytical and problem-solving skills
- Pleasant, diplomatic, kind, and compassionate
- Marketing strategy and planning
- Data analysis, auditing, and inspection
- Interviewing and assessment skills
- Data handling and administrative support
- National Archives and Record Services Act 43 of 1996
- Postal Services Act 124 of 1998
- Protection of Personal Information Act (POPIA)
- Electronic Communication Act 36 of 2005
- Basic computer skills
- Public Service Act, 1994
- Public Service Regulations of 2016
- Batho Pele Principles
- Internet & Email
References
- Sbusiso Thabede, Manager, +27 73 547 6204
- Lukhanyile Ketelo, Manager at Phru, +27659422 214
Training
- Project Management
- Management Development Programme
- Good Customer Service Training
- SANS 20700:2020
- Financial Management
- Personal Care Training
- Monitoring and Evaluation
- Tour guiding
- Virtual Assistant
Computer Technical Skills
- Data handling and administrative support
- National Archives and Record Services Act 43 of 1996
- Postal Services Act 124 of 1998
- Protection of Personal Information Act (POPIA)
- Electronic Communication Act 36 of 2005
- Basic computer skills
- Public Service Act, 1994
- Public Service Regulations of 2016
- Batho Pele Principles
- Internet & Email
Professional Competencies
- Listening skills
- Strong communication skills
- Team management
- Telephone etiquette
- Attention to detail
- Collaboration and teamwork
- Able to exercise discretion and independent decision-making
- Analytical and problem-solving skills
- Pleasant, diplomatic, kind, and compassionate
- Marketing strategy and planning
- Data analysis, auditing, and inspection
- Interviewing and assessment skills
Timeline
Community Development Facilitator
Safer South Africa Foundation
07.2024 - 09.2025
Monitoring and advisor
PHRU
03.2019 - 11.2023
Data Quality Officer
Health Systems Trust, Khethimpilo, Match
02.2016 - 01.2019
Information Officer
Ugu South-coast tourism
07.2013 - 01.2016
Diploma - Tourism and Tour Operations
College Campus
Matric -
Mount Frere Senior Secondary School