Thembisile Langa

Proven Customer Service Advisor at Nutun, adept in technical support and active listening, significantly enhanced customer satisfaction and loyalty. Skilled in complaint resolution and administrative support, demonstrated professionalism and a team-player attitude, leading to improved first-call resolution rates. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

To Whom It May Concern, I am interested in the Customer Service representative position/ role and I possess that requisite skills to handle my tasks/ responsibilities with care.

I love helping customers and always looking forward to the opportunity to make our customers feel special and valued. My excellent communication skills and attentiveness alongside my positive attitude bring a good atmosphere into the workplace. I enjoy making positive difference to their day and I particularly find it rewarding when I have to respond to difficult customers queries or complaints.

I have been working in the Customer Support for the past 3years. My high energy and quick learnerning style enables me to have the ability to stay focused in stressful situations and I am able to identify solutions.

Sincerely, Thembisile Langa (Ms)