THEMBISA SOMAGACA
Cape Town
Summary
Experienced customer service representative seeking a support position with an expanding company. Possesses advanced diploma in Agricultural Extension and has over 2 years of experience in customer service roles. Highly skilled communicator who meets deadlines and ensures customer satisfaction.
Overview
5
5
years of professional experience
Work History
Packer
Takealot.com
07.2022 - 03.2024
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Completed processing activities to conform with laws, safety standards and product hygiene standards.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Counted and recorded finished and rejected packaged items.
- Removed finished packaged items from machine and separated rejected items.
Field Data Collector
Human Science Research Council
06.2022 - 08.2022
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Collaborated with team members to develop effective strategies for tackling complex data collection projects.
- Exceeded client expectations by delivering comprehensive and accurate field data within specified timeframes.
- Improved project timelines by consistently meeting deadlines for submitting completed field data reports.
- Maximized workplace safety during field operations by strictly adhering to established safety protocols and guidelines.
- Enhanced data accuracy by diligently collecting and recording field data through various methods.
Call Center Representative
Amathuba Collective
04.2021 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Agricultural Graduate Intern
Western Cape Department of Agriculture
02.2019 - 02.2021
- Worked in a field performing various agricultural functions in order to cultivate crops and ensure their high quality was maintained.
- Performed Specialized tasks such as crop management and fertilization while working in the field.
- Facilitating training for funded food security projects.
- Facilitating training for household beneficiaries.
- Assisting with administration e.g. filling, faxing and copies.
- Data capturing.
Education
Adv. Diploma In Agricultural Extension - Agriculture
Central University of Technology Freestate
Freestate 12.2020
Dip. In Agriculture - Agriculture
Elsenburg Agricultural Training Institute
Western Cape 12.2018
Matric -
Vuyiseka Secondary School
Western Cape 12.2012
Skills
- Customer Service
- Teamwork
- Time Management
- Computer Skills
- Ability to Work Under Pressure
- Communication Skills
Languages
English
References
- Ayanda Obose, Western Cape Department of Agriculture, 0839411396
- Rebecca Mathobela, Western Cape Department of Agriculture, 0794306000
- Edwin, Takelot.com, 0826956135
Timeline
Packer
Takealot.com
07.2022 - 03.2024
Field Data Collector
Human Science Research Council
06.2022 - 08.2022
Call Center Representative
Amathuba Collective
04.2021 - 04.2022
Agricultural Graduate Intern
Western Cape Department of Agriculture
02.2019 - 02.2021
Adv. Diploma In Agricultural Extension - Agriculture
Central University of Technology Freestate
Dip. In Agriculture - Agriculture
Elsenburg Agricultural Training Institute
Matric -
Vuyiseka Secondary School
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