Thembisa Nobetha
IT Support Specialist
Johannesburg
Summary
Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Volvo Group
06.2018 - Current
- Volvo Techtools Setup, reloading Techtools (VCADS) and adding techtool IDs on Active Directory
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests (Assigning, escalating, and managing incidents)
- Providing technical support across all the Volvo SA branches (Outlook, Skype, Teams, Fusion, Faross, Printers, SAP etc.)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technologies
- Processing Purchase orders on SAP (Purchase Plus)
- Ensure payments are released to Vendor and not outstanding
- Follow up exceptions, queries incidents as per operational
- Sending Remittance to Vendors (SAP)
- Ordering IT Equipment / Issuing IT Equipment to users
- Sending Quotes
- Attending to logged calls on Service-Now (SNOW)
- Sorting Printer Queries for all Volvo branches in SA
- Maintain supply inventory and Office Equipment
- Creating, Maintaining, and entering information to a database
- Handling incoming calls and other communications
Financial Administrator (Syspro Accounting System)
Rolfes Chemicals
09.2017 - 03.2018
- Administer the organization’s petty cash system using both Microsoft excel and Syspro accounting system
- Perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them
- Checking & Releasing Sales Orders
- Invoicing
- Deal with all COD accounts, Loading, allocations & queries
- Releasing Orders Bank Statement
- Invoice and credits checks
- Capturing bank charges and bank transfers
- Scrutinize and check invoices for accuracy, check goods and services have been received
- Dealing with customers
- Ordering G4 material
Project Management Administrator/Coordinator and Recruitment Administrator
Accenture South Africa
06.2014 - 03.2017
- Commercial Project Management Office Support
- Collaborate with the entire Project Team to complete the project within its planned scope, schedule, and budget
- Creating High Level Project Plan (Waterfall Methodology)
- Follow up with Functional and Technical Team on the Status of Project Requirements
- Compiling Project Status Reports, Regional, Monthly, Financial & Clients Report
- Report Extract, Report Consolidation, Report Request, Report compare
- Invoicing/Invoice Tracking
- SharePoint / Navigator Administrator (Access/Document Management)
- Project Tracker Maintenance
- Arranging meetings with the stakeholders
Research Administrator
Accenture South Africa
06.2014 - 05.2015
- Registering the Users to the Company Sources (On Excel and Group Web Administration)
- Deleting the Users (On Excel and Group Web Administration System)
- Maintaining the User list (On Excel and Group Web Administration System)
- Sending Welcome and Copy Right Terms messages to the new Source Users
- Document Management on SharePoint and Manage myRecords System
- Booking the meeting rooms
Education
BA Social Work -
University of South Africa
01.2026
Some College (No Degree) - Network Systems Diploma
Boston College
South Africa12-2024
Microsoft 365 Certified -
Microsoft
01.2023
Microsoft Azure 900 Certified -
Microsoft
01.2023
ITIL Foundation Cert in IT Service Management -
PeopleCert
01.2021
Archives and Records Management -
UNISA
01.2018
Business Administration NQF Level 4 -
Accenture Learnership
01.2015
Information Technology Systems Development NQF Level 5 -
MICT SETA
01.2013
Matric Certificate -
Thusa Setjhaba Secondary School
01.2011
Skills
- Technical Support
- ServiceNow
- SAP
- Visio
- Microsoft Office 365 Apps
- Internet & Business Concept
- Websites Design Using HTML/CSS
- Developing & Programming Databases with SQL Server
- Web Application Development using ASPNET
- ICT skills
Topstrengths
- Harmony
- Consistency
- Deliberative
- Futuristic
- Connectedness
Contactdetails
+27842219494, Thembisa.nobetha@gmail.com
Personal Information
- ID Number: 9202030809084
- Gender: Female
- Nationality: South African
References
References available upon request.
Timeline
IT Support Specialist
Volvo Group
06.2018 - Current
Financial Administrator (Syspro Accounting System)
Rolfes Chemicals
09.2017 - 03.2018
Project Management Administrator/Coordinator and Recruitment Administrator
Accenture South Africa
06.2014 - 03.2017
Research Administrator
Accenture South Africa
06.2014 - 05.2015
BA Social Work -
University of South Africa
Some College (No Degree) - Network Systems Diploma
Boston College
Microsoft 365 Certified -
Microsoft
Microsoft Azure 900 Certified -
Microsoft
ITIL Foundation Cert in IT Service Management -
PeopleCert
Archives and Records Management -
UNISA
Business Administration NQF Level 4 -
Accenture Learnership
Information Technology Systems Development NQF Level 5 -
MICT SETA
Matric Certificate -
Thusa Setjhaba Secondary School
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