Thembisa Mbutho
Hospitality
Durban,KZN
Summary
Dynamic hospitality professional with experience at Hilton Durban hotel, excelling in customer service and front desk operations. Proven ability to enhance guest satisfaction through personalized solutions and effective communication. Skilled in food preparation and menu planning, fostering strong vendor relationships to ensure quality. Committed to teamwork and maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Language
Work History
Hospitality Intern Trainee
Hilton Hotel & Resorts
Durban
01.2023 - Current
- Answered telephone calls and emails to assist customers in making reservations.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Used Software to enter and maintain up-to-date information for each hotel room and guests.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
Spar Knowles
Desiree
10.2023 - 10.2024
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
Education
Hospitality And Catering Service
Elangeni TVET College
Pinetown, KwaZulu Natal04.2025
Skills
First aid and safety
Front desk operations
Menu planning assistance
Food and beverage sales
Housekeeping coordination
Teamwork
Computer skills
Customer service
Hospitality services
Timeline
Spar Knowles
Desiree
10.2023 - 10.2024
Hospitality Intern Trainee
Hilton Hotel & Resorts
01.2023 - Current
Hospitality And Catering Service
Elangeni TVET College