Hi, I’m
THEMBINKOSI GILSON MPANZA
HUMAN RESOURCES AND EDUCATION
Protea Glen
Summary
Highly communicative Payroll Specialist promoting more than 5 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying mistakes on time sheets.
Organized simultaneous office functions and direct administrative personnel to meet needs of professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
26
years of professional experience
Work History
PRASA
HUMAN RESOURCES, ACTING PAYROLL SUPERVISOR
09.2019 - Current
Job overview
- Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
- Effectively managed year-end tasks such as W-2 processing and distribution, avoiding delays and errors in reporting employee earnings to taxing authorities.
- Coordinated with accounting department for accurate general ledger postings related to payroll transactions, promoting financial accuracy across departments.
- Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.
- Assisted employees with resolving any payroll-related issues or concerns in a timely manner, maintaining positive relationships within the organization.
- Developed comprehensive training materials for new hires, contributing to their successful onboarding into the payroll department.
- Implemented a time-saving direct deposit system, resulting in faster payment disbursement to employees.
- Trained and mentored junior payroll staff, fostering a collaborative team environment that focused on continuous improvement.
- Successfully reconciled complex multi-state tax filings each quarter by diligently reviewing and verifying tax data.
- Achieved timely resolution of discrepancies in employee pay stubs by working closely with HR, finance, and IT departments to identify underlying issues.
PRASA
FILING ASSISTANT
09.2013 - 08.2019
Job overview
- Assisted colleagues in locating and retrieving essential files for meetings and projects promptly.
- Collaborated with team members to resolve any discrepancies or issues in filed documents.
- Reduced errors in file management by consistently double-checking and verifying data entry.
- Safeguarded sensitive information through proper handling, labeling, and storing of restricted access files.
- Streamlined recordkeeping processes by identifying opportunities for improvement in existing procedures.
- Facilitated quick access to relevant information during audits by maintaining an organized archive of historical documentation.
- Managed disposal of outdated or unnecessary records according to established retention schedules while preserving confidentiality requirements.
PRASARAIL
ACTING STATION MANAGER AND SUPERVISOR
04.2008 - 08.2013
Job overview
- Reduced operating costs through effective budgeting and expense management.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Increased revenue growth with strategic marketing initiatives and promotions.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
MIDWAY-TWO (CONTRACTED IN PRASA)
TEAM LEADER IN ACCESS CONTROLLER (SHOPSTEWARD)
04.2004 - 03.2008
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
TRANS -SIZWE SECURITY SERVICES (CONTRACT OF PRASA
GUARD COMMANDER IN SECURITY (SUPERVISOR)
08.1998 - 03.2003
Job overview
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
UNIVERSITY OF SOUTH AFRICAJOHANNESBURG, FLORIDA
POSTGRADUATE DIPLOMA IN HUMAN RESOURCES MANAGEMENT from HUMAN RSOURCES MANAGEMENT
04.2001
UNIVERSITY OF SOUTH AFRICAJOHANNESBURG, SOUTH AFRICA
POSTGRADUATE CERTIFICATE IN EDUCATION from EDUCATION
04.2001
UNIVERSITY OF SOUTH AFRICAJOHANNESBURG, SOUTH AFRICA
DIPLOMA IN HUMAN RESOURCES MANAGEMENT from Human Resources Management
04.2001
MULTI-CAREERS BUSINESS COLLEGEJOHANNESBURG
DIPLOMA IN COMPUTER LITERACY from COMPUTER LITERACY
04.2001
Skills
Timekeeping systems
Accomplishments
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
- Consistently received a 100% customer satisfaction rate.
Timeline
HUMAN RESOURCES, ACTING PAYROLL SUPERVISOR
PRASA
09.2019 - Current
FILING ASSISTANT
PRASA
09.2013 - 08.2019
ACTING STATION MANAGER AND SUPERVISOR
PRASARAIL
04.2008 - 08.2013
TEAM LEADER IN ACCESS CONTROLLER (SHOPSTEWARD)
MIDWAY-TWO (CONTRACTED IN PRASA)
04.2004 - 03.2008
UNIVERSITY OF SOUTH AFRICA
POSTGRADUATE DIPLOMA IN HUMAN RESOURCES MANAGEMENT from HUMAN RSOURCES MANAGEMENT
04.2001
UNIVERSITY OF SOUTH AFRICA
POSTGRADUATE CERTIFICATE IN EDUCATION from EDUCATION
04.2001
UNIVERSITY OF SOUTH AFRICA
DIPLOMA IN HUMAN RESOURCES MANAGEMENT from Human Resources Management
04.2001
MULTI-CAREERS BUSINESS COLLEGE
DIPLOMA IN COMPUTER LITERACY from COMPUTER LITERACY
04.2001
GUARD COMMANDER IN SECURITY (SUPERVISOR)
TRANS -SIZWE SECURITY SERVICES (CONTRACT OF PRASA
08.1998 - 03.2003
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