Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Thembinkosi Cleo  Dayimani

Thembinkosi Cleo Dayimani

Reverend
Humansdorp

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

General Manager

Astron Energy St Francis Bay
ST Francis Bay
08.2022 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and implemented strategies to increase sales and profitability.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Manage, recruit and assess staff.
  • create and manage staff rosters.
  • bank each day's takings.
  • deal with all administrative and clerical work.
  • process customer payments.
  • order fuel and retail stocks.
  • oversee mechanics in a workshop.
  • be aware of strict health and safety regulations.

Forecourt Manager

CALTEX SFB Service Station
ST Francis Bay
11.2018 - 07.2022
  • Watched customers at pumps to help prevent drive-offs, unsafe misuse of gasoline containers and pumping of multiple cars within same transaction.
  • Followed state and local laws regarding cigarette and alcohol sales.
  • Supported fuel station safety as top priority in work for benefit of team members, customers and business.
  • Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area to meet safety and sanitation regulations.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Built trustful relationships with customers to encourage return visits.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Cashier

ST Francis Service Station
ST Francis Bay
05.2009 - 10.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Biblical Studies - Theology

Nehemiah Bible Institute
Pretoria
02.2014 - 07.2017

HR Short Course - Human Resources Management

Unisa
South Africa
06.2010 - 07.2011

Human Resources Management - Human Resources Management

Allison
International
04.2022 - 07.2023

Skills

Performance improvement

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Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Timeline

General Manager

Astron Energy St Francis Bay
08.2022 - Current

Human Resources Management - Human Resources Management

Allison
04.2022 - 07.2023

Forecourt Manager

CALTEX SFB Service Station
11.2018 - 07.2022

Biblical Studies - Theology

Nehemiah Bible Institute
02.2014 - 07.2017

HR Short Course - Human Resources Management

Unisa
06.2010 - 07.2011

Cashier

ST Francis Service Station
05.2009 - 10.2018
Thembinkosi Cleo Dayimani Reverend